Blue Islands - Terms and Conditions

Carrier

The Carrier is AirX Ltd t/a Blue Islands of Jersey Airport, St Peter, Jersey, JE3 7BP and all references to Blue Islands are therefore to AirX Ltd.

Refunds and Cancellations

Tickets on Blue Islands are refundable. (Please see sections on Changes, Check-in, and No-Shows below).

Cancellations may only be made by calling reservations on 0845 6 20 21 22.

In the event that you decide you are not able to travel on the flight you have booked, you are entitled to cancel your seat and receive a refund for the unused portion of your ticket. NOTE: It is your responsibility to contact reservations at least one hour prior to departure, failure to do so will result in losing your ticket, and a refund will not be issued.

Blue Islands introduces promotional fares from time to time, and these fares may attract conditions relating to refunds, cancellations and changes.

Weather

Blue Islands cannot accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of its control. Passengers are strongly advised to ensure they have comprehensive insurance, which covers them for the costs of delays, and cancellations as fog and mist are a frequent occurrence in the Channel Islands. If a flight is cancelled due to weather Blue Islands will book passengers on its next flight with available seats or offered a refund for future use. If a passenger chooses not to take the next available flight, cancels or makes alternative travel arrangements a refund will be offered.

Other Cancellations

In the event that your seat is cancelled due to your flight not operating for technical reasons or other non-weather related reasons, we will re-book you on the next available flight or cancel your seat and offer you a refund for the cancelled leg.

Changes

Unlimited changes to date, flight and passenger name are permitted free of charge. Changes can be made up to one hour before departure through www.blueislands.com or through central reservations on 08456 20 21 22.

Blue Islands introduces promotional fares from time to time, and these fares may attract conditions relating to refunds, cancellations and changes.

Blue Islands reserves the right to arrange for a flight to be operated by an alternative carrier or aircraft.

Check-in

Minimum times:

Point of Departure	Check-in opening time	Check-in closing time
Channel Islands, UK flights	1 hour before departure	30 minutes prior to departure
Paris	90 minutes before departure	45 minutes prior to departure
Isle of Man	90 minutes before departure	45 minutes prior to departure
Zurich, Geneva	2 hours before departure	45 minutes prior to departure

No shows:

The absolute minimum check-in times are listed above. If you arrive outside these times, you will be deemed as a 'no-show' and denied boarding for the flight on which you are booked. Blue Islands will endeavour to accommodate you on the next available flight on a standby basis, i.e. subject to availability.

Passports and Identification

A valid passport is mandatory for travel to and from Paris Beauvais, Zurich and Geneva.

Passports are not required for travel between the UK and Channel Islands, but a form of photo ID is now mandatory for security purposes and will be required at check-in. Passengers without the required identification will be denied boarding and will not be entitled to a refund.

Acceptable forms of ID:

A valid passport
An expired passport (can be used on domestic flights for up to two years after expiry)
Valid photographic EU or Swiss national identity card
Valid photographic driving licence
Valid armed forces identity card
Valid police warrant card/badge
Valid airport employees security identity pass
A child on parent' s passport is an acceptable form of ID
CitizenCard
Valid photographic firearm certificate
Valid Government-issued identity card
SMART card
Guernsey Crime Prevention ID
NUS cards photographic (National Union of Students)
Photographic University/College ID card
Council issued bus pass (Senior Citizens only)

Baggage allowance

Each passenger occupying a seat is permitted a free 20kg allowance including hand baggage. We reserve the right to apply a charge to items in excess of this allowance, and carriage is subject to space on the aircraft.

Hand Baggage

Each passenger occupying a seat is permitted one piece of cabin baggage with a maximum weight of 6kg and a maximum size of 40cm x 30cm x 20cm, including wheels, handles and external pockets.

The information below is provided by the Department for Transport and was last updated 15 November 2007.

The following is a guide to the security requirements for all passengers departing from UK airports and also provides some advice that will help passengers pass through the security search point as quickly as possible.

Key points to remember:

Each passenger is restricted to carrying only one item of cabin baggage through the airport search point. Other bags, such as handbags, may be carried within the single item of cabin baggage.
Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels.
Liquids, gels and aerosols are only allowed in individual containers of 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (eg a freezer bag).

Liquids

Some liquids are allowed through airport security check points. There are however, restrictions on the quantity of liquids that can be taken through:

Passengers may carry small quantities of liquids, but only within separate containers each of which with a capacity not greater than 100ml.These containers must be brought to the airport contained in a single, transparent, re-sealable plastic bag (about the size of a small freezer bag), which itself must not exceed 1 litre in capacity (approximately 20cm x 20cm). The contents of the plastic bag must fit comfortably and the bag sealed. Each passenger may carry only one such bag of liquids.

The bag must be presented separately for examination at the airport security point.

Please note:

Any containers larger than 100ml (excluding essential medicines, see section below) will NOT be allowed through the security search point.
Most liquids of any amount may still be carried in hold baggage.
One lighter per person may be carried through central search. Lighters form part of the allowance of liquid in the litre bag and can either be placed inside the litre bag or screened separately provided they would fit into the bag. It is very important that passengers do not place the lighter into their cabin bag after screening - it must be carried on the person for the duration of the flight. Lighters are NOT permitted in hold baggage.

Remember that 'Liquids' includes:

All drinks, including water, soup, syrups
Creams, lotions, oils, perfumes, mascara etc
Sprays and pressurized containers including shaving foam and spray deodorants
Pastes, including toothpastes
Gels, including hair and shower gel
Any other solutions and items of similar consistency

Please note that liquids can usually be purchased beyond airport security search points, in the departures area, as these liquids are subject to a separate screening process.

Essential medicines

Essential medicines for the period of the trip may be permitted in larger quantities above the 100ml limit, but will be subject to authentication. Passengers must have obtained the prior agreement of the airline with which they are travelling and their departure airport. Passengers must also bring with them supporting documentation from a relevant qualified medical professional.

Essential medical equipment

Passengers are permitted to carry through airport security medical equipment essential for use during the period of their trip. Where possible the equipment should be contained within the ONE item of cabin baggage and again should be accompanied by supporting documentation from a relevant qualified medical professional.

Baby Food

Liquid baby food or sterilised water, sufficient for the journey, can be taken through airport security. The accompanying adult will be required to verify by tasting.

Essential Liquid Dietary Foodstuffs

Liquid dietary foodstuffs which are deemed essential can be taken through airport security and will be subject to verification by the passenger.

Pushchairs, walking aids and wheelchairs are usually permitted but will be security screened. You should check with your airline.

Laptops / electrical items

Laptops and other large electrical items (e.g. a large hairdryer) have to be removed from cabin baggage and screened separately. A laptop bag that is not contained within the one piece of cabin baggage is regarded as the one allowable item of cabin baggage.

Cabin Baggage

The maximum permitted size of hold baggage is 81cm x 40.5cm x 35.5cm, including wheels, handles and external pockets. The maximum permitted weight of one bag is 32 kilos, for safety reasons any one item weighing more than this will not be accepted for carriage.

Skis – One set of skis per person may be carried, subject to space, on the Dornier aircraft by prior arrangement only. Passengers wishing to arrange carriage of skis must contact reservations on 0845 6 20 21 22. Skis and skiing equipment count as part of the 20kg baggage allowance.

Prohibited Items

We do not carry wheelchairs with unsealed batteries, extra oxygen for personal or for premeditated use, stretchers, full-size prams, or oversize equipment except by prior arrangement. The following dangerous articles are not permitted in baggage: FLAMMABLE LIQUIDS AND SOLIDS such as lighter or heater fuels, paint, and matches. POISONS such as insecticides weed killers, arsenic, and cyanide. RADIOACTIVE MATERIAL, OXIDISING MATERIALS, and ORGANIC PEROXIDES such as bleaches and fibreglass repair kits. FIREARMS AND EXPLOSIVES. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. INFECTIOUS SUBSTANCES such as bacteria and viruses. CORROSIVES such as mercury, acids, alkalis, and wet-cell batteries. COMPRESSED GASES. Deeply refrigerated flammable, nonflammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. If you have any questions regarding baggage, please check with us in advance of travel.

Lost or damaged baggage

If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport. Claims for damage after the baggage has been removed from the airport cannot be considered. In the event of loss or damage to baggage the airline's liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight). Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, Blue Islands will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. breakable items, laptops, etc.). Blue Islands will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, or items lost as a result of badly packed baggage. It is our policy to refund £25 once a bag has been reported missing for 24 hours or more to contribute towards any emergency purchases whilst awaiting delivery of delayed luggage (e.g. toiletries etc.) Claims are dealt with up to the airline's limit of liability based on the weight of the items concerned.

Passengers with special needs or disabilities

Blue Islands will always try to accommodate passengers with special needs; however, restrictions placed upon us by the type of aircraft in service may mean we cannot cater for all requirements. Passengers with special needs who book their seats over the telephone must advise the company of their requirements at the time of booking. Passengers purchasing seats over the Internet must then contact the company quoting their six letter booking reference, to give details of their requirements.

Wheelchairs

Passengers' folding wheelchairs will be carried free of charge in addition to their normal baggage allowance wherever possible. However, due to the limited baggage space available, the special needs procedure outlined above will need to be followed. We must be notified in advance, as there may be insufficient space to allow carriage of your wheelchair on the same flight.

Guide Dogs

Blue Islands will accept guide dogs for the blind free of charge but the special needs procedure must be followed to ensure sufficient space is available.

Dogs and Cats other than guide dogs

Dogs and cats will only be carried by prior arrangement. Bookings can only be made through reservations on 08456 202122.
Animals are not permitted for travel between Southampton and Guernsey or on the Isle of Man route.
The size limit for pet containers to be stored in the hold of all aircrafts is 20” x 16” x 15”
Only one animal will be permitted per Jetstream flight, two animals will be permitted on Trislander operated flights if they are from the same household, in which case a handler is required for each animal.

Carriage on the Dornier Aircraft

The carriage of animal is not permitted on the Dornier aircraft.

Carriage on the Jetstream Aircraft

One dog (weighing 5kg or less) or cat will be accepted for carriage on the Jetstream aircraft provided they are carried in an approved pet container (supplied by the passenger), which must be placed, upon boarding, in the hand luggage stowage area at the rear of the passenger cabin.

The weight of the pet and container will be counted as part of the passenger’s 20kg allowance.
Customers with a pet in the hold will be asked to board the flight last and depart first. They will be required to carry the pet in its container on and off the aircraft themselves.
Dogs weighing more than 5kg will not be accepted for carriage on the Jetstream.

Dogs weighing more than 5kg will not be accepted for carriage on the Jetstream.

Carriage on the Trislander Aircraft

Dogs (weighing 5kg or less) and cats will be accepted for carriage free of charge. Passengers carrying a small dog will not be allowed to take any hand-baggage into the aircraft and the weight of the animal will be counted as part of their 20kg allowance. The animal is to be carried either in a suitable carrier in the aircraft hold or on the passenger's lap, in which case , a waterproof blanket and muzzle must be provided.

Dogs weighing more than 5kg will be accepted for carriage on the Trislander aircraft providing a seat has been purchased at the published rate for the animal.

Dogs over 5kg must be muzzled from the time of leaving the departure hall until reaching the destination arrivals hall.
A clean, waterproof blanket which must be provided by the passenger must cover the seat the dog will be occupying.

Carriage of live animals

The carriage of live animals, including insects, reptiles, or any other form of livestock is forbidden unless prior arrangements have been made. We will usually carry accompanied domestic pets but strictly by prior arrangement only.

Infants

Infants younger than 2 weeks of age will not be accepted for travel. Children under 2 years on the date of travel will be carried free of charge providing they do not require a seat.

Unaccompanied minors and young persons

Parents/guardians are advised that if their child is travelling unaccompanied, they must inform Blue Islands’ reservations when making their booking, otherwise Blue Islands cannot guarantee that this service will be available. Unaccompanied Minors must not be booked through the website.

The unaccompanied minor declaration must be completed on behalf of a child travelling as an unaccompanied minor.

An unaccompanied minor is a child, not accompanied by an adult, who is:

aged over 8 years and under 12 years
aged 12 and under 16 years if the parent/ guardian requests that the child be treated as an unaccompanied minor

NOTE: CHILDREN UNDER 8 YEARS WILL NOT BE ACCEPTED FOR UNACCOMPANIED TRAVEL

Bookings for Unaccompanied Minors will only be accepted on direct services without stopovers (point to point services)

For full details on the procedure regarding the carriage of unaccompanied minors on Blue Islands, read our advice notes.

Expectant mothers

Expectant mothers may travel up to and including the 27th week of their pregnancy, and will be accepted between the 28th and 34th week on their return flight if they are in possession of a doctor's certificate confirming the stage of their pregnancy and that they are fit to fly.

Carriage of human remains

Blue Islands does not accept human remains for carriage on any routes. The carriage of ashes is permitted, however, provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. We also advise that the check in staff be informed when checking in.

Conduct on board

Passengers are reminded that in accordance with UK and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands. All Blue Islands' Captains are given authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the Captain thinks fit. This may include forcible, removal from the flight of such persons and handing over those persons to security or policing personnel on the ground. If a passenger causes any damage whatsoever or his or her actions cause Blue Islands to incur any costs, the Company will hold that person or persons liable.

Smoking

Blue Islands operates a policy of no smoking at any time on all of its aircraft.

Air travel organiser's licences (ATOLs)

As an airline we cannot sell to anyone seats that are then to be resold or included in a package deal unless that person holds a valid ATOL. Non-ATOL holders can purchase seats on behalf of their client if the transaction is made using the client's own credit or debit card. Individuals can purchase seats on behalf of friends, relatives, or colleagues without holding an ATOL provided they do not intend to recover from them more than the fares which those individuals have paid.

Privacy policy

High Standards

Blue Islands aims to provide the highest standards of customer service and to maintain these standards we need to collect certain information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.

From time to time, Blue Islands and carefully selected partners may contact you with tailored offers and product information. If you would prefer not to receive this information, you can notify us when you register.

What information do we collect and use?

We sometimes use third-party advertising companies to serve our advertising on the Internet. These third-party advertising companies employ cookie technology to measure the effectiveness of ads. To do so, these companies may use information about your visits to our website and other websites. Unless otherwise notified, these advertising companies do not use names, addresses, e-mail addresses or telephone numbers, and do not link any online actions or cookies to an identifiable person.

When you book a flight with us, we need to collect certain information to be able to process your booking. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with Blue Islands.

When you email us, we may ask for certain information to be able to check our records and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

Our site may use cookies to enhance your online experience. We do not store personally sensitive information within a cookie.

Your consent

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.

Site disclaimer

While every effort is made to ensure that all information on this website is updated and correct, Blue Islands shall not be liable for any loss, breach, damage (whether direct, consequential, general or special) or expense of any nature whatsoever which may be caused, directly or indirectly through the use of, supply or reliance upon any information or service provided by or to the airline through this website.

Cookies

Our site uses cookies to enhance your online experience. We do not store personally sensitive information within a cookie.

Montreal Convention

Air carrier liability for passengers and their baggage

This information notice summarises the liability rules applied by EEC air carriers as required by EEC legislation and the Montreal Convention 1999. Blue Islands is registered in the Channel Islands so is not an EEC carrier. Nonetheless, Blue Islands' operations conform to EEC regulations and operating standards in all respects.

Compensation in the case of death or injury

There are no financial limits to the liability for passenger injury or death. For damages up to 100,000 SDRs (approximately £82,000/€125,000) the air carrier cannot contest claims for compensation. Above that amount, the air carrier can defend itself against a claim by proving that it was not negligent or otherwise at fault.

Advance payments

If a passenger is killed or injured, the air carrier must make an advance payment, to cover immediate economic needs, within 15 days from the identification of the person entitled to compensation. In the event of death, this advance payment shall not be less than 16,000 SDRs (approximately £13,000/€20,000).

Passenger delays

In the case of passenger delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for passenger delay is limited to 4,150 SDRs (approximately £3,500/€5,200).

Baggage delays

In the case of baggage delay, the air carrier is liable for damage unless it took all reasonable measures to avoid the damage or it was impossible to take such measures. The liability for baggage delay is limited to 1,000 SDRs (approximately £820/€1,250).

Destruction, loss or damage to baggage

The air carrier is liable for destruction, loss or damage to baggage up to 1,000 SDRs (approximately £820/€1,250). In the case of checked baggage, it is liable even if not at fault, unless the baggage was defective. In the case of unchecked baggage, the carrier is liable only if at fault.

Higher limits for baggage

A passenger can benefit from a higher liability by making a special declaration at the latest at check-in and by paying a supplementary fee.

Complaints on baggage

If the baggage is damaged, delayed, lost or destroyed, the passenger must write and complain to the air carrier as soon as possible. In the case of damage to checked baggage, the passenger must write and complain within seven days and in the case of delay within 21 days, in both cases from the date on which the baggage was placed at the passenger's disposal.

Liability of contracting and actual carriers

If the air carrier actually performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or to make a claim for damages against either. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

Time limitation for action

Any action in court to claim damages must be brought within two years from the date of arrival of the aircraft, or from the date on which the aircraft ought to have arrived.

Basis for the above information

The basis of the rules described above in the Montreal Convention of 28 May 1999, which is implemented in the Community by Regulation (EC) No2027/97 (as amended by Regulation (EC) No889/2002) and the national legislation of the Member states.

Disclaimer

This is a notice required by European Community Regulation (EC) No. 889/2002. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

Last updated 8th January 2008.