Bookings

What should I do if my baggage has been lost or damaged?

If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport.

Claims for damage after the baggage has been removed from the airport cannot be considered. In the event of loss or damage to baggage the airline's liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight).

Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, Blue Islands will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. breakable items, laptops, etc.).

Blue Islands will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, or items lost as a result of badly packed baggage. It is our policy to refund £25 once a bag has been reported missing for 24 hours or more to contribute towards any emergency purchases whilst awaiting delivery of delayed luggage (e.g. toiletries etc.)

Claims are dealt with up to the airline's limit of liability based on the weight of the items concerned.

How can I cancel my booking?

From 15 September 2008, travel on Blue Islands is not refundable. Bookings made prior to this date are refundable.

Cancellations may only be made by calling reservations on 0845 6 20 21 22.

Do you charge a fee if I miss my flight?

If you arrive outside the minimum check-in time printed on your booking confirmation, you will be deemed as a 'no-show', and denied boarding for the flight on which you are booked.

If is your responsibility to contact reservations at least one hour prior to departure; failure to do so will result in losing your ticket, and a refund will not be issued.

How can I change my booking?

All flights with Blue Islands are changeable, so you can change your flights or names on the ticket up to one hour prior to departure.

You can change either online through this website by selecting 'my booking' on the home page, or by calling reservations on 08456 20 21 22.

Do you charge for changing bookings?

Blue Islands does not apply a fee for changing your booking, although a charge may apply for upgrading to a different flight.

What happens if a flight is delayed or cancelled?

We make every effort to ensure that flights operate on time. In the event that your seat is cancelled due to your flight not operating for technical or other non-weather related reasons, you are entitled to cancel and receive a full refund on the cancelled and return legs.

If the flight is cancelled Blue Islands will re-book passengers onto its next available flight, although it is not responsible for providing an alternative means of transport to the original destination or providing accommodation for delayed or cancelled passengers.

Will I have to reconfirm my booking?

No. When you have made a reservation with Blue Islands, and received a booking reference, it will not be necessary to re-confirm your flights.

How can I charter a Blue Islands aircraft?

To discuss chartering Blue Islands' aircraft please call reservations on 08456 20 21 22.

How can I make group bookings?

For groups of nine or more people please call reservations on 08456 20 21 22 to discuss your requirements.

What kind of confirmation will I receive when I book a flight?

Once you have booked a flight through this website you will receive an e-mail confirmation of your flight itinerary. If you book through reservations you will either receive an e-mail or fax.

Is travel insurance required to fly with Blue Islands?

Travel insurance is not required, however we strongly advise recommend comprehensive insurance to cover the costs of possible delays and cancellations.

My flight was disrupted by the Volcanic Ash situation. What should I do?

If your flight was disrupted by the recent situation caused by volcanic ash you have several options. You can:

1. Re-book to travel on another flight on the same route, subject to availability and at no extra charge.

2. Request a refund if your flight was cancelled. To request a refund, please email book@blueislands.com giving details of your flight and your booking reference and we will deal with your request as soon as possible.

3. If you are a group booking, please contact our Groups department at grouptravel@blueislands.com and we will deal with your booking separately.