Blue Islands - Terms & Conditions

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Carrier

The Carrier is Blue Islands Ltd of Jersey Airport, St Peter, Jersey, JE3 7BP.

Refunds and Cancellations

Travel on Blue Islands is not refundable.

Cancellations may only be made by calling reservations on 0845 6 20 21 22.

Online Payment

Blue Islands accepts most major credit cards (unfortunately we do not accept American Express or Diners cards).

With the introduction of enhanced credit card security, for any bookings made through a Maestro card, you will be asked to confirm your details via 3-D secure. This service is a means of enhancing security for online card transactions.
 

Changes

Travel on Blue Islands is changeable. Alterations to names, times and dates of travel are permitted up to one hour before scheduled departure time through www.blueislands.com or through central reservations on 08456 20 21 22.  Blue Islands does not apply any charge for making alterations, however, changes where the same fare is not available are likely to incur a cost. Route and name changes are only permitted on complete tickets where the outbound flight has not been used. Any fare difference must be paid at the time of altering the ticket, no refunds are available.

Blue Islands introduces promotional fares from time to time, and these fares may attract conditions relating to refunds, cancellations and changes.

Blue Islands reserves the right to arrange for a flight to be operated by an alternative carrier or aircraft.

Flight cancellations

Blue Islands cannot accept responsibility for the consequences of any delays or cancellations due to weather conditions or other factors outside of its control. Passengers are strongly advised to ensure they are covered by comprehensive insurance.

For Notification of Rights under EC Regulation No 261/2004 (as required by Article 4.2), see Flight Cancellation and Long Delays section.

Check-in

Minimum times:

Point of Departure	Check-in opening time	Check-in closing time
Channel Islands, UK flights	1 hour before departure	30 minutes prior to departure
Isle of Man	90 minutes before departure	45 minutes prior to departure
Zurich, Geneva	2 hours before departure	45 minutes prior to departure

No shows:

The absolute minimum check-in times are listed above. If you arrive outside these times, you will be deemed as a no-show and denied boarding for the flight on which you are booked.

Passports and Identification

A valid passport is mandatory for travel to and from Zurich and Geneva.

Passports are not required for travel between the UK and Channel Islands, but a form of photo ID is now mandatory for security purposes and will be required at check-in. Passengers without the required identification will be denied boarding and will not be entitled to a refund.

Acceptable forms of ID:

• A valid passport
• An expired passport (can be used on domestic flights for up to two years after expiry)
• Valid photographic EU or Swiss national identity card
• Valid photographic driving licence
• Valid armed forces identity card
• Valid police warrant card/badge
• Valid airport employees security identity pass
• A child on parents passport is an acceptable form of ID
• CitizenCard
• Valid photographic firearm certificate
• Valid Government-issued identity card
• SMART card
• Guernsey Crime Prevention ID
• NUS cards photographic (National Union of Students)
• Photographic University/College ID card
• Council issued bus pass (Senior Citizens only)

   

Baggage allowance
Each passenger occupying a seat is permitted a free 20kg allowance including hand baggage on all flights, except on our Islander and Trislander aircraft operating to and from Alderney, where the allowance is 15kg per person. We reserve the right to apply a charge to items in excess of this allowance, and carriage is subject to space on the aircraft.

• Each passenger is restricted to carrying only one item of cabin baggage through the airport search point. Other bags, such as handbags, may be carried within the single item of cabin baggage.
• Where possible, put all liquid items in your hold baggage. This includes water and other drinks, creams, sprays, pastes and gels.
• Liquids, gels and aerosols are only allowed in individual containers of 100ml. All containers must fit comfortably in one, transparent, re-sealable bag no larger than 20cm x 20cm (eg a freezer bag).
• Any containers larger than 100ml (excluding essential medicines, see section below) will NOT be allowed through the security search point.
• Most liquids of any amount may still be carried in hold baggage.
• One lighter per person may be carried through central search. Lighters form part of the allowance of liquid in the litre bag and can either be placed inside the litre bag or screened separately provided they would fit into the bag. It is very important that passengers do not place the lighter into their cabin bag after screening - it must be carried on the person for the duration of the flight. Lighters are NOT permitted in hold baggage.
• All drinks, including water, soup, syrups
• Creams, lotions, oils, perfumes, mascara etc
• Sprays and pressurized containers including shaving foam and spray deodorants
• Pastes, including toothpastes
• Gels, including hair and shower gel
• Any other solutions and items of similar consistency

Prohibited Items

We do not carry wheelchairs with unsealed batteries, extra oxygen for personal or for premeditated use, stretchers, full-size prams, or oversize equipment except by prior arrangement. The following dangerous articles are not permitted in baggage: FLAMMABLE LIQUIDS AND SOLIDS such as lighter or heater fuels, paint, and matches. POISONS such as insecticides weed killers, arsenic, and cyanide. RADIOACTIVE MATERIAL, OXIDISING MATERIALS, and ORGANIC PEROXIDES such as bleaches and fibreglass repair kits. FIREARMS AND EXPLOSIVES. Handguns, automatic weapons, munitions, ammunitions including blank cartridges, pistol caps, fireworks, flares, smoke canisters, and crackers. INFECTIOUS SUBSTANCES such as bacteria and viruses. CORROSIVES such as mercury, acids, alkalis, and wet-cell batteries. COMPRESSED GASES. Deeply refrigerated flammable, non-flammable, and poisonous gases such as butane, oxygen, propane, and aqualung cylinders. If you have any questions regarding baggage, please check with us in advance of travel.

Lost or damaged baggage

If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport. Claims for damage after the baggage has been removed from the airport cannot be considered. In the event of loss or damage to baggage the airlines liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight). Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, Blue Islands will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. breakable items, laptops, etc.). Blue Islands will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, or items lost as a result of badly packed baggage. It is our policy to refund £25 once a bag has been reported missing for 24 hours or more to contribute towards any emergency purchases whilst awaiting delivery of delayed luggage (e.g. toiletries etc.) Claims are dealt with up to the airlines limit of liability based on the weight of the items concerned.

Passengers of restricted mobility 

Blue Islands will always try to accommodate passengers of restricted mobility; for example, assistance to wheelchair passengers, mothers-to-be, or those with any other medical conditions. Restrictions placed upon us by the type of aircraft in service, however, may mean we cannot cater for all requirements.
All passengers requiring assistance should contact our reservations department on 08456 20 21 22 and give at least 48 hours notice of their requirements so that we may give advice and put in place the resources to help. The office is open 0730-2000 weekdays and 0800-2000 at the weekend.

Wheelchairs
Passengers folding wheelchairs will be carried free of charge in addition to their normal baggage allowance wherever possible. However, due to the limited baggage space available, the procedure outlined above will need to be followed. We must be notified in advance, as there may be insufficient space to allow carriage of your wheelchair on the same flight.

Guide Dogs and Hearing Dogs

Blue Islands will accept guide dogs for the blind and hearing dogs for the deaf free of charge but the special needs procedure must be followed to ensure sufficient space is available.

Dogs and Cats other than guide dogs

• Dogs and cats will only be carried by prior arrangement. Bookings can only be made through reservations on 08456 202122.
• Animals are not permitted for travel on the Southampton to Jersey and Southampton to Guernsey routes or on the Isle of Man route.
• The size limit for pet containers to be stored in the hold of all aircrafts is 20” x 16” x 15”
• Only one animal will be permitted per Jetstream and per Islander flight, and two animals permitted on Trislander operated flights if they are from the same household. In this instance a handler is required for each animal.

Carriage on the Jetstream Aircraft
Where dogs and cats are permitted (see above), one dog (weighing 5kg or less) or cat will be accepted for carriage on the Jetstream aircraft at a charge of £10 per sector provided they are carried in an approved pet container (supplied by the passenger), which must be placed, upon boarding, in the hand luggage stowage area at the rear of the passenger cabin.

• The weight of the pet and container will be counted as part of the passenger’s allowance.
• Customers with a pet in the hold will be asked to board the flight last and depart first. They will be required to carry the pet in its container on and off the aircraft themselves.

Dogs weighing more than 5kg will not be accepted for carriage on the Jetstream.

Carriage on the Islander and Trislander Aircraft (where permitted)
Dogs (weighing 5kg or less) and cats will be accepted for carriage at a charge of £10 per sector. Passengers carrying a small dog will not be allowed to take any hand-baggage into the aircraft and the weight of the animal will be counted as part of their 20kg allowance. The animal is to be carried either in a suitable carrier in the aircraft hold or, on the passengers lap.
Dogs weighing more than 5kg will be accepted for carriage on the Islander and Trislander aircraft providing a seat has been purchased at the published rate for the animal.

• Dogs over 5kg must be muzzled from the time of leaving the departure hall until reaching the destination arrivals hall.
• A clean, waterproof blanket which must be provided by the passenger to cover the seat the dog will be occupying.

Carriage of live animals

The carriage of live animals, including insects, reptiles, or any other form of livestock is forbidden unless prior arrangements have been made. We will usually carry accompanied domestic pets but strictly by prior arrangement only.

Infants

Infants younger than 2 weeks of age will not be accepted for travel. Children under 2 years on the date of travel will be carried at a charge of £10 per sector providing they do not require a seat.

Unaccompanied minors and young persons

Parents/guardians are advised that if their child is travelling unaccompanied, they must inform Blue Islands’ reservations when making their booking, otherwise Blue Islands cannot guarantee that this service will be available. Unaccompanied Minors must not be booked through the website.
The unaccompanied minor declaration must be completed on behalf of a child travelling as an unaccompanied minor.
An unaccompanied minor is a child, not accompanied by an adult, who is:

• aged over 8 years and under 12 years
• aged 12 and under 16 years if the parent/ guardian requests that the child be treated as an unaccompanied minor

NOTE: CHILDREN UNDER 8 YEARS WILL NOT BE ACCEPTED FOR UNACCOMPANIED TRAVEL
Bookings for Unaccompanied Minors will only be accepted on direct services without stopovers (point to point services)

For full details on the procedure regarding the carriage of unaccompanied minors on Blue Islands, read our advice notes.

Mothers-to-be

Mothers-to-be may travel up to and including the 27th week of their pregnancy, and will be accepted between the 28th and 34th week on their return flight if they are in possession of a doctors certificate confirming the stage of their pregnancy and that they are fit to fly.

Carriage of human remains

Blue Islands does not accept human remains for carriage on any routes. The carriage of ashes is permitted, however, provided a copy of the death certificate and the cremation certificate accompanies them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include them in their hand baggage. We also advise that the check in staff be informed when checking in.

Conduct on board

Passengers are reminded that in accordance with UK and international law the Captain is in command of the aircraft and every person on board shall obey his or her lawful commands. All Blue Islands Captains are given authority to deal with passengers who misbehave, are disruptive, or otherwise cause problems by whatever means the Captain thinks fit. This may include forcible removal from the flight of such persons and handing over those persons to security or policing personnel on the ground. If a passenger causes any damage whatsoever or his or her actions cause Blue Islands to incur any costs, the Company will hold that person or persons liable.

Smoking

Blue Islands operates a policy of no smoking at any time on all of its aircraft.

Air travel organisers licences (ATOLs)

As an airline we cannot sell to anyone seats that are then to be resold or included in a package deal unless that person holds a valid ATOL. Non-ATOL holders can purchase seats on behalf of their client if the transaction is made using the clients own credit or debit card. Individuals can purchase seats on behalf of friends, relatives, or colleagues without holding an ATOL provided they do not intend to recover from them more than the fares which those individuals have paid.

Flight Cancellation and Long Delays

Notification of Rights under EC Regulation No 261/2004 (as required by Article 14.2)

Blue Islands is based in the Channel Islands and is not an ‘EU carrier/Community carrier’; many of our flights are outside the EU and are not covered by EC regulations in respect of cancellations and long delays. Flights operated by us to which these EC regulations apply are those departing from an EU member state. We will however endeavour to meet these guidelines on all of our routes, in respect of refunds or re-routing, except for inter-island routes due to their high frequency and flexibility. Specifically, in relation to inter-island flights or flights to the mainland hotel accommodation is not offered if a cancellation is due to reasons beyond our control. Travellers are advised to take out their own insurance. Where applicable your rights under EC Regulation No 261/2004 are set out below.

Blue Islands makes every effort to operate its published schedules. There are occasions however, where it is not possible to do so and a flight may be delayed or cancelled. This notification informs you of your rights under EC regulation No 261/2004 should this happen; it does not give you any additional contractual rights. This law is applicable to all passengers departing from an airport within the EU and to all passengers travelling into an EU member state on an EU carrier (see notes) unless they have received benefits or compensation and were given assistance in the country of departure. It is the operating carrier’s responsibility to meet these requirements. 

Right to re-routing or refund

Passengers whose flight is cancelled, shall have the choice of either:

• Re-routing, under comparable transport conditions (see notes), to the final destination on the ticket presented at check-in at the earliest opportunity or at a later date at the passenger’s convenience, subject to availability; or
• A refund payable to the person who purchased the ticket. This applies to the part or parts of the journey not flown.

If your flight is delayed for five hours or more, the purchaser of your ticket is entitled to a refund for the part or parts of the journey not flown.

If a cancellation or delay of five hours or more disrupts a connecting journey for which you hold a through ticket (with a planned connection time of 24 hours or less and you no longer wish to continue to your destination, the operating carrier will provide a return flight to the original point of departure at the earliest opportunity as well refunding the parts of the journey not flown.  If you choose not to continue with your journey and decide to return to your point of departure, the purchaser of your ticket is entitled to receive a reimbursement for the part(s) of the journey which were flown, providing that you can prove that the journey no longer serves any purpose in relation to your original travel plans. To obtain a reimbursement of a flown sector, the purchaser of the ticket must make a new claim at the same time as claiming the refund of the unflown sectors.

How to claim a refund/reimbursement

To apply for a refund of unused parts of your journey or reimbursement of the parts of the journey flown, please contact the office where your ticket was purchased. If you have booked directly with Blue Islands through either our website www.blueislands.com or reservations department, please use the contact details overleaf. Otherwise please contact the office where your ticket was purchased. You will need to provide in writing your name and contact details, booking reference, flight number, date and details of the claim you are making and supporting documents.

 

Right to care

Where a flight is subject to a long delay, passengers are entitled to refreshments and meals in a reasonable relation to their waiting time as well as means of contacting two people outside the airport. These provisions apply according to the duration of the expected delay and the distance of the flight as follows. Blue Islands does not operate any flights beyond 1500km; therefore you are entitled to this right of care after a delay of 2 hours or more. Where the expected departure time of the flight (whether in the case of a delay or if you are re-routed following a cancellation) is at least the day after the departure time of the original flight, the operating carrier will provide hotel accommodation if necessary and provide transport between the airport and place of accommodation. Passengers will be advised of the arrangements for obtaining refreshments, transport and hotel accommodation by the carrier.

 

Right to compensation for cancelled flights (not including long delays)

Where you are informed of a cancellation less than fourteen days before the planned departure date (unless caused by extraordinary circumstances which could not have been avoided even if all reasonable measures had been taken) you may claim compensation unless you are offered a re-route which allows departure and arrival at your final destination within the following times:

 

• If you are informed of the cancellation between thirteen and seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than two hours before the scheduled time of departure and to reach your final destination less than four hours after the scheduled time of arrival; or
• If you are informed of the cancellation less than seven days before the scheduled time of departure and are offered re-routing, allowing you to depart no more than one hour before the scheduled time of departure and to reach your final destination less than two hours after the scheduled time of arrival.

Blue Islands does not operate flights beyond 1500km within the EU therefore the maximum level of compensation available is EUR 250. In the event of a cancellation and Blue Islands offers a re-routing to the final destination that does not exceed the scheduled arrival time of the original flight by two hours, this compensation is reduced by 50%.

Please note that passengers are not entitled to compensation if they have been informed of a cancellation fourteen days or more before the planned departure date. Passengers will be informed of cancellations via the contact details given to the operating carrier with the booking by the passenger, the purchaser of the ticket or the travel agent.

Blue Islands is not obliged to pay compensation if it can prove that the cancellation was caused by extraordinary circumstances which could not have been avoided even if all reasonable measures have been taken.

How to claim compensation

To make a claim for compensation please contact Blue Islands’ customer relations by Post:

Blue Islands Customer Relations
Jersey Airport
St Peter
Jersey
JE3 7BP

Claimants must supply their name and contact details, the name of other passengers being claimed for and their contact details, the names of other passengers being claimed for and their contact details,  booking reference and details of the cancelled flight. Claims can cover up to a total of six passengers provided that they have the same surname, are in the same booking and have travelled the same journey. Otherwise separate claims must be submitted.

 

Please note Blue Islands is unable to process your claim for compensation at the airport.

Eligibility

To be eligible for any of the rights listed above passengers must have a confirmed reservation on the flight (or have been transferred by us onto the flight from another flight on which they had a confirmed reservation) and be in possession of an e-ticket itinery receipt (or, for UK tour operator bookings, an ATOL receipt specifying the flight). In addition, passengers’ rights in respect of a delay only arise if they have presented themselves for check-in in good time. If you do have any complaints regarding your ability to exercise your rights, please contact our customer relations department. In the event that your complaint is still not answered to your satisfaction, you may contact the Air Transport Users Council, CAA House, 45-59 Kingsway, London, WC2B 6TE, United Kingdom.

 

Notes.

A re-route will be organised by Blue Islands and will be on our schedule or with a carrier with which we have a reciprocal agreement. Blue Islands will not pay for re-route tickets bought without our prior authorisation.

Blue Islands is not liable under any circumstances for any consequential loss that you may incur and/or to reimburse you in respect of the cost of any other components of your trip.

The nature of the Channel Islands precludes most forms of surface transport to enable re-routing via another airport. This combined with the early closing of both Jersey and Guernsey airports and a poor weather record may mean that some flights disrupted for reasons beyond our control will not be able to be delayed, but will be cancelled. Under these circumstances we will offer a refund or transfer to our next available flight.

Privacy policy

High Standards

Blue Islands aims to provide the highest standards of customer service and to maintain these standards we need to collect certain information from you. In doing so, we are committed to protecting your privacy and adhering to the principles of The Data Protection Act 1998.

From time to time, Blue Islands and carefully selected partners may contact you with tailored offers and product information. You may unsubscribe at any time.

What information do we collect and use?

We sometimes use third-party advertising companies to serve our advertising on the Internet. These third-party advertising companies employ cookie technology to measure the effectiveness of ads. To do so, these companies may use information about your visits to our website and other websites. Unless otherwise notified, these advertising companies do not use names, addresses, e-mail addresses or telephone numbers, and do not link any online actions or cookies to an identifiable person.

When you book a flight with us, we need to collect certain information to be able to process your booking. What we need varies depending on the items you have ordered, and the pages you are asked to complete will vary accordingly. The information is sent to us via an SSL encrypted server. This information will form part of a permanent record of your dealings with Blue Islands.

When you email us, we may ask for certain information to be able to check our records and answer your questions quickly and accurately. When you contact us, in any way, we may make a note of this contact if it is relevant to your permanent record. This allows us to provide a higher level of ongoing customer care.

Our site may use cookies to enhance your online experience. We do not store personally sensitive information within a cookie.

Your consent

By using this website you are consenting to this privacy policy. We may in the future change this policy, and if we do so we will post the amended policy on this website.

Site disclaimer

While every effort is made to ensure that all information on this website is updated and correct, Blue Islands shall not be liable for any loss, breach, damage (whether direct, consequential, general or special) or expense of any nature whatsoever which may be caused, directly or indirectly through the use of, supply or reliance upon any information or service provided by or to the airline through this website.

Cookies

Our site uses cookies to enhance your online experience. We do not store personally sensitive information within a cookie.

Montreal Convention

The Montreal Convention sets out airlines’ liabilities for passengers and their baggage. It applies to international travel only. But many countries have similar legislation for domestic travel. And it applies for any journey within the EU (including domestic journeys within a single Member State), because its provisions have been replicated in EU legislation.

Most journeys starting in the UK will come under the Montreal Convention, but there may be some journeys where different liability regimes apply.

The Montreal Convention covers liability for:

• death or injury to passengers
• delay, and
• baggage (loss, damage or delay).

For further information on the Montreal Convention, click here

Disclaimer

This is a notice required by European Community Regulation (EC) No. 261/2004. This notice cannot be used as a basis for a claim for compensation, nor to interpret the provisions of the Regulation or the Montreal Convention. No representation is made by the carrier(s) as to the accuracy of the contents of this notice.

Last updated 26 February 2010.