Blue Islands - Testimonials

I just wanted to relay my sincere thanks and compliments at the level of service I have received on every occasion when contacting and dealing with all members of the Blue Islands team.
We are a new customer who have enrolled under the frequent flyer scheme, and the ease of use from a business perspective is "refreshing" to say the least.
From the simplicity of the all in pricing, my ability to alter arrangements (absolutely crucial in our business), and the sheer helpfulness from all the staff I have come into contact with makes this a business relationship that will continue long into the future.
Whatever methods you are using to encourage "customer satisfaction" are working, and leave you miles in front of your competitiors..
I would be very grateful having taken the time to contact you, if you could pass on this message to the people involved. I do not normally write such letters of praise (too busy!) but felt compelled to do so in this case as each time I contact your company I get the same high standard of customer service.
Many Thanks to all involved..
Mark Allen - Managing Director

Going that extra air mile
I often read letters of complaints about the airlines, which has prompted this letter. On Saturday 13th March my husband flew from Jersey to Guernsey with Blue Islands. He had been in Jersey hospital to have a hip replacement and was travelling four days later on crutches. Having been told at very short notice that he could go home, he rang me in Sark to book a flight for him. To cut a long story short, this flight was booked half-an-hour before check-in closed. With a lot of help from hospital staff and a determined taxi driver, he made it to check-in , where the staff could not have been more helpful, who, in good humour went out of their way to wheelchair him to aircraft and on board in record time, even reuniting him with medication that had been left at the hospital in the rush and had been taken to the airport by the nurse who had been looking after him. At the Guernsey end, further willing help delivered him to the friend who was meeting him and thence to the Sark boat and home to Sark. We are very grateful for such excellent service - we were already Blue Islands customers and they have once more confirmed themselves as an airline that go that bit further when asked. A big bouquet for them.
June and Brian Prout, Sark - as published in the Guernsey Evening Press

Airline Thanks
A gentleman from Jersey arrived in the Island on Good Friday morning at 11 for a weekend break, only to find he had left some necessary medication at home. With just a couple of phone calls back home, the medication was taken to Blue Islands at Jersey Airport, and arrived safely in Guernsey at 2.30pm.Many thanks Blue islands for making what could have been very stressful into a minor snag. Your customer service was 100%, your helpfulness and efficiency was much appreciated.
J de Garis, Guernsey -  as published in the Guernsey Evening Press

"We would like to congratulate you and your staff for what is really an exceptionally nice airline.
We frequently come to Jersey to spend our holidays on this beautiful island. Usually we do one or two one-day-trips to Guernsey or Alderney during our stay and we always choose Blue Islands for the flights because the service is marvellous (homepage, booking, change bookings, online check-in, inflight magazine, lounges, aircraft etc.).
We would like to make particular mention of Shane Wolstenholme who flew us back from Guernsey last Tuesday evening he is indeed an exceptionally competent, experienced and friendly pilot. It was a wonderful experience to be on board his aircraft.
Blue Islands operates like famous airlines used to, we are very much looking forward to booking our next Blue Islands flight soon." 
Professor D.P,Germany

"I am writing to thank you and your staff for the excellent service that myself and other passengers received when we were abandoned in Jersey by Flybe, following the problems with the Guernsey Airport Fire Service.
Your team worked extremely hard to lay on a charter flight to ensure we would get home that evening.The team at the check-in desk were extremely helpful and courteous, the ground crew kept us informed and the Captain and Officer were willing to take on an extra flight at the end of their working day.
It is the level of service that we have come to expect and appreciate from Blue Islands"  Sharon Spruce, Guernsey

"I'm sure you deal with many people throughout your day but our son flies unaccompanied every other weekend with you. From the moment we park to the time he flies we find it a non-stressful, very friendly experience.
Last night was made special when our son had the opportunity to wave to us from the cockpit window, prior to take off. I would like to thank the pilots for again taking time to ensure our son continues to enjoy flying with you, in fact he prefers flying alone now.
I am about to book a few more flights with, no doubt another friendly voice on the telephone but I just wanted to feedback our appreciation and thanks to everyone at Blue Islands and we look forward to experiencing much of the same for the future"  Jason Chadwick, Guernsey

"On arriving at Guernsey Airport we were advised that our flight was delayed due to fog. The complimentary refreshments and regular cheery updates from the Blue Islands airport staff, who clearly enjoy their jobs, were much appreciated"  Mr D M, Poole

Blue Islands airline soars above Flybe
"Back from our first visit to Guernsey and very impressed by the Blue Islands service.
They are a small Channel Islands business and as opposed to their competition Flybe, very customer friendly.
You can amend your booking up to one hour before at no charge; there's no charge for your hold luggage; there's no charge for use of their lounge at Guernsey airport.
I'll definitely return to Guernsey, a great place for a long-weekend break - and I know who I'll be travelling with"  Paul Lewis, Hampshire

"We receive a superb service from Blue Islands and their very polite staff"  Sue Collis, Jersey

"The overall service Blue Islands offers is highly commendable"  Gary Rouget, Director of Rabeys Group, Guernsey

"My husband and I write to thank you for a most enjoyable flight from Guernsey to Geneva. From the moment we enquired as to availability, price, etc until our return we were treated as human beings and with such respect, it truly was an amazing, wonderful experience.
During the past year we have been frequently travelling to Southampton, prior to booking with Flybe I will check with your office" 
Mr & Mrs N, Guernsey

"I had the pleasure of flying with your airline, the aircraft were immaculate with good leg room and the cabin crew had an excellent approach to attention. I used to travel extensively long haul first class and your cabin service is of the same standard. 
I shall recommend your airline to my friends and associates"  Mr C, Jersey

See more testimonials at the independent Skytrax here
www.airlinequality.com/Forum/blueislands.htm