Passengers who are not fully vaccinated will be subject to Category requirements based on the regional classification below.
Everyone travelling to Guernsey is required to complete a travel tracker prior to arrival in Guernsey:
Everyone travelling to Jersey, aged 11 or over, is required to complete an online registration form within 48 hours before departure.
The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures which includes all customers aged 11 and above wearing face masks.
There is an exemption to the requirement for a face covering for customers with medical grounds, such as respiratory difficulties. If you meet the exemption requirements, you may be asked to present supporting government documentation
This is one element of a series of enhanced wellbeing measures we have implemented which include:
We look forward to welcoming you on board.
We understand the importance of flexibility and assurance when planning your trip to enable you to book with confidence.
For peace of mind, our flexible promise ensures you can change your flight without a change fee* or choose a voucher for future use should you be affected by a new change to regional travel classifications.
Our same great value fare options are still available and of course we have activated our enhanced wellbeing measures to keep you safe every step of your journey.
For peace of mind, if there's a new change to regional travel classifications you are assured of:
✓ Flexibility to move your flight without a change fee* or choose a voucher for future use if you are required to isolate for four nights or more
✓ A refund if restrictions mean it is no longer legal to travel
If your plans change, so can your flights, Blue Plus provides you with full control of your itinerary via Manage my booking:
✓ Flexibility to move your flight for any reason without change fees*
✓ Make changes up to 3 hours before departure*
✓ Includes extra hold luggage, seat selection, double Blue Skies Points and many other benefits.
The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures to include:
✓ Hand sanitiser available throughout the flight
✓ Microbe Shield surface protection spray in the cabin
✓ Aircraft touch point sanitation procedures
Our flexible promise
For peace of mind, if there's a new change to regional travel classifications, you are assured of:
✓ Flexibility to move your flight without a change fee*, or choose a voucher for future use if you are required to isolate for four nights or more
✓ Refund if no longer legal to travel
✓ Applies to all fares
Our flexible promise is an initiative designed to provide all customers with peace of mind and assurance that should your plans be affected by a government change to travel restrictions as we emerge from the Covid 19 pandemic, you can move your flight without a change fee (a fare difference may apply if the new fare is higher than the one paid) or have the value of your ticket as a voucher to be used for future travel. In the event that travel is not legally possible, a refund option would also be available, made to the original form of payment for the original booking to which the refund relates to.
Please request changes at least five days prior to the scheduled departure of your flight. Blue Islands Conditions of Carriage apply to all bookings.
Our flexible promise applies to all bookings with departure dates on or after 14 April 2021.
Our flexible promise means that if you are due to travel within 14 days and a new change to government regional classification means there would be a need to isolate for four nights or more you can move your flight without a change fee (a fare difference may apply if the new fare is higher than the one paid), or request a voucher for future travel.
If you have booked directly please contact Customer Care via firstname.lastname@example.org or 01234 589200 with your alternative flight requirements or request for a voucher.
If your flight was booked via a third-party travel agent please contact your provider directly.
While this scenario is not covered, you can still change your flights. For customers with a Blue Fly fare, there is a £25 change fee, plus a fare difference may apply. For customers who have booked a Blue Plus fare, you can make unlimited changes up to three hours before departure (fare difference may apply).
All changes can be made via Manage my Booking.
The regional classification of the airport I am flying to would not require me to isolate for more than 4 nights, however I will be travelling on to a region that would now mean I have to isolate for 5 nights on my return
We understand that regional classification affects every customer differently.
With our flexible promise if you are affected by a new government change in regional classification you can change your flight or opt for a voucher providing your flight departs within 14 days and you will need to isolate for four nights or more.
Throughout the pandemic, we have maintained Jersey’s lifeline connectivity allowing essential travel as required. If newly introduced government restrictions applicable to your travel dates make travel illegal then our flexible promise will allow you to change your flight, opt for a voucher or choose a full refund.
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