- How many passengers can your aircraft carry?
The ATR 42 carries up to 46 passengers in a four abreast configuration
Please view our timetable to see departure and arrival times.
- Do you offer cabin service on your aircraft?
Blue Islands offers cabin service on all flights from Jersey and Guernsey to Geneva, Southampton, Bristol and London City.
- Are there toilets onboard your aircraft?
The ATR42 aircraft have toilet facilities on board.
- Where does Blue Islands fly to?
Blue Islands currently operates scheduled flights to:
- London City
- Where can I see the timetable?
Please view our online timetable for all direct and connecting flight schedules, and the aircraft used to operate each service.
- What is the baggage allowance on Blue Islands' flights?
Each passenger occupying a seat is permitted a free 20kg allowance including hand baggage on all flights. Carriage of any items in excess of the free 20kg allowance is subject to space on the aircraft.
Carriage of any items in excess of the free 20kg allowance is subject to space on the aircraft.
The maximum permitted size for hand baggage is 6kg, and dimensions 40cm x 30cm x 20cm, including wheels, handles and external pockets.
The maximum permitted size of hold baggage is 81cm x 40.5cm x 35.5cm,
including wheels, handles and external pockets. The maximum weight per bag is 32 kilos, any one item weighing more than this will not be accepted for carriage.
- Do you carry skis or snowboards?
One set of skis or snowboard per person may be carried, subject to space, and only
to and from Geneva.
Passengers wishing to arrange carriage of skis must contact reservations on 01234 589 200.
Skis and skiing equipment count as part of the 20kg baggage allowance.
- What are the excess baggage charges?
We do not charge for excess baggage but cannot guarantee that it will be accepted
on our flights, as carriage of any items in excess of the free 20kg allowance is subject to space on our aircraft.
- What items cannot be carried onboard?
The following dangerous articles are not permitted in baggage:
FLAMMABLE LIQUIDS AND SOLIDS such as lighter or heater fuels, paint, and
POISONS such as insecticides weed killers, arsenic, and cyanide.
RADIOACTIVE MATERIAL, OXIDISING MATERIALS, and ORGANIC PEROXIDES such as
bleaches and fibreglass repair kits.
FIREARMS AND EXPLOSIVES. Handguns, automatic weapons, munitions, ammunitions
including blank cartridges, pistol caps, fireworks, flares, smoke canisters,
INFECTIOUS SUBSTANCES such as bacteria and viruses.
CORROSIVES such as mercury, acids, alkalis, and wet-cell batteries.
COMPRESSED GASES. Deeply refrigerated flammable, nonflammable, and poisonous
gases such as butane, oxygen, propane, and aqualung cylinders.
If you have any questions regarding baggage, please check with us in advance of
To find out more about forbidden items, please read our terms & conditions.
- What should I do if my baggage has been lost or damaged?
If your baggage is damaged, lost or delayed during a flight, you must advise a member of ground handling staff immediately and before leaving the airport.
Claims for damage after the baggage has been removed from the airport cannot be considered. In the event of loss or damage to baggage the airline's liability is normally limited to £15 per kg for checked baggage, and to £285 for unchecked baggage (regardless of weight).
Passengers are advised to take out their own insurance to cover the value of their baggage and its contents, Blue Islands will not accept liability for valuable items (e.g. jewellery, antiques, mobile phones, important documents, laptops, cash etc.) or fragile items (e.g. breakable items, laptops, etc.).
Blue Islands will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, or items lost as a result of badly packed baggage. It is our policy to refund £25 once a bag has been reported missing for 24 hours or more to contribute towards any emergency purchases whilst awaiting delivery of delayed luggage (e.g. toiletries etc.)
Claims are dealt with up to the airline's limit of liability based on the weight of the items concerned.
- How do I cancel my booking?
Travel on Blue Islands is not refundable. Cancellations may only be made by calling Customer Care on 01234 589 200. Calls will cost 13p per minute, plus your telephone company's access charge. All tickets are valid for one year from the date of purchase.
Please note that all flights with Blue Islands are changeable, so you can change your flights or
names on the ticket up to one hour prior to departure.
You can change either online through this website by selecting 'my booking' on
the home page, or by calling Customer Care on 01234 589 200.
Please note that free ticket changes are subject to same fare availability.
- Do you charge a fee if I miss my flight?
If you arrive outside the minimum check-in time printed on your booking confirmation, you will be deemed as a 'no-show', and denied boarding for the flight on which you are booked.
If is your responsibility to contact Customer Care at least one hour prior to departure; failure to do so will result in losing your ticket, and a refund will not be issued.
- How can I change my booking?
All flights with Blue Islands are changeable, so you can change your flights or
names on the ticket up to one hour prior to departure.
Alterations to names, times and dates of travel are permitted up to one hour before scheduled departure time through Customer Care on 01234 589 200, or two hours before through MANAGE TRAVEL.
- Do you charge for changing bookings?
Blue Islands does not apply a fee for changing your booking, although a charge may
apply for upgrading to a different flight.
Alterations to names, times and dates of travel are permitted up to one hour before scheduled departure time through Customer Care on 01234 589 200 or two hours through MANAGE TRAVEL.
Blue Islands does not apply any charge for making alterations, however, changes where the same fare is not available are likely to incur a cost. Route and name changes are only permitted on complete tickets where the outbound flight has not been used. Any fare difference must be paid at the time of altering the ticket, no refunds are available.
- What happens if a flight is delayed or cancelled?
We make every effort to ensure that flights operate on time. In the event that
your seat is cancelled due to your flight not operating for technical or other
non-weather related reasons, you are entitled to cancel and receive a full
refund on the cancelled and return legs.
If the flight is cancelled Blue Islands will re-book passengers onto its next
available flight, although it is not responsible for providing an alternative
means of transport to the original destination or providing accommodation for
delayed or cancelled passengers.
- What kind of ticket will I receive?
Blue Islands is a ticketless airline. Once you have booked you will receive a
booking reference by email, which you should keep in case you need to cancel or
change the reservation.
You will require photo ID to travel within the UK and a Passport if travelling
to Geneva or another European city via the codeshare with CityJet.
- Will I have to reconfirm my booking?
No. When you have made a reservation with Blue Islands, and received a booking
reference, it will not be necessary to re-confirm your flights.
- How can I charter a Blue Islands aircraft?
To discuss chartering Blue Islands' aircraft please call Customer Care on 01234 589 200.
- How can I make group bookings?
For groups of nine or more people please call Customer Care on 01234 589 200 to discuss your requirements or fill out our online form.
- What kind of confirmation will I receive when I book a flight?
Once you have booked a flight through this website you will receive an e-mail
confirmation of your flight itinerary. If you book through telephone customer care you will
either receive an e-mail or fax.
- Is travel insurance required to fly with Blue Islands?
Travel insurance is not required, however we strongly advise recommend comprehensive
insurance to cover the costs of possible delays and cancellations.
- Are animals allowed onto Blue Islands' flights?
Blue Islands will accept guide and hearing dogs free of charge on all flights. The
carriage of other animals, including domestic pets (dogs and cats) insects, reptiles, or any other form of livestock is forbidden.
- Can guide dogs/hearing dogs travel on Blue Islands' flights?
Yes, Blue Islands will accept assistance dogs free of charge on all flights.
Bookings can only be made through Customer Care on 01234 589 200.
- Are there any extra charges for credit or debit cards?
It is free to use a debit card. Credit Cards incur a fee of 2.5% (no minimum charge) of the total cost of the booking to cover bank processing charges.
- What credit and debit cards do you accept?
Blue Islands accepts most major credit cards (unfortunately we do not accept American Express or Diners cards). It is free to use a debit card to pay for flights. Credit Cards have a fee of 2.5% of the total cost of the booking to cover the bank charges.
- Where can I find the latest fares for Blue Islands' flights?
You can check fares using our on-line low fare finder, under "Book Flights".
On the home page, choose your outward and return months of travel and passenger types and press 'select flights'. The low fare finder displays the cheapest fare available each day,
and by clicking on the desired dates, this then reveals the fare per flight.
All fares quoted include taxes.
- Does Blue Islands levy and taxes and charges?
As with all airlines, Blue Islands must add taxes and charges levied on us to all
fares, and these vary between airports. Taxes and charges are subject to
- Can I take a wheelchair or similar walking aid onto a Blue Islands flight?
Passengers' folding wheelchairs and pushchairs will be carried free of charge in addition
to their normal baggage allowance, wherever possible. However passengers of
restricted mobility are asked to inform our customer care department in advance
of travel to ensure that additional equipment can be carried. Other large items
may be taken, but only by prior arrangement. If you are taking a wheelchair,
pushchair, or other large or unusual item please call our Customer Care desk on
01234 589 200.
To find out more about travelling with large items, please read our Terms and Conditions.
- Can mothers-to-be travel on Blue Islands flights?
Mothers-to-be may travel up to and including the 27th week of their pregnancy, and will be
accepted between the 28th and 34th week on their return flight, if in possession of a doctor's certificate.
- Can Passengers of Restricted Mobility travel on Blue Islands?
Blue Islands will always try to accommodate passengers of restricted mobility; for
example, assistance to wheelchair passengers, mothers-to-be, or those with any
other medical conditions. Restrictions placed upon us by the type of aircraft
in service, however, may mean we cannot cater for all requirements.
All passengers requiring assistance should contact our customer care department
on 01481 727567 and give at least 48 hours notice of their requirements so
that we may give advice and put in place the resources to help. The office is
open 0730-2000 weekdays and 0800-2000 at weekends.
- What is online check-in
Blue Islands Online Check-In System offers you the opportunity to avoid queues at the airport by checking in for your flight at home or in the office; it is available to passengers travelling with hand baggage only. At the airport you may proceed directly to the security checkpoint.
If you are travelling with hold baggage you can still check in online. However you will still need to be at the airport check-in desk at least 30 minutes (40 minutes on international flights) prior to departure to check-in your baggage.
- How do I use the online check-in
Simply enter your surname and booking reference into the boxes provided. Follow the
simple steps to print your boarding card. If you are carrying hand-baggage only
you may proceed directly to the security checkpoint at the airport.
- Can I change my booking after I’ve checked-in online?
Yes, you can alter your flight reservation after you have checked in on-line,
however your original seat selection and boarding card are no longer valid,
once you have altered your booking, please check-in online for your new flight
or proceed to the check-in desk at the airport.
- When can I check-in?
Online check-in will open for check-in 48-hours before the scheduled departure time of your
flight and will close 3 hours prior to departure. If you have not checked in
during this time please proceed to the airport check-in desk as normal.
- Are there any fees for using online check-in?
No, Blue Islands do not have any hidden charges.
- How long before my flight should I be at the gate?
For all domestic flights you must be at the gate at least 15 minutes before
scheduled time of departure, on international flights you must be at the gate
25 minutes before scheduled time of departure.
- Can I use online check-in for my return flight as well as my outbound flight?
Yes. You can check-in for your return flight at the same time as your outbound
flight providing the return flight is within 48 hours of your outbound flight.
- What happens if I lose my boarding card?
Please make sure you arrive at the airport check-in desk at least 30 minutes before
your flight departure time so that we can re-issue your boarding card.
- Can I check-in online if I am taking baggage?
Yes, however you will still need to be at the airport check-in desk at least 30
minutes (45 minutes on international flights) prior to departure to check-in
- What are the restrictions on hand baggage?
Each passenger occupying a seat is permitted one piece of cabin baggage with a
maximum weight of 6kg and a maximum size of 40cm x 30cm x 20cm, including
wheels, handles and external pockets.
The information below is provided by the Department for Transport and was last updated 15 November 2007.
Each passenger is restricted to carrying only one item of cabin baggage through
the airport search point. Other bags, such as handbags, may be carried within
the single item of cabin baggage.
Where possible, put all liquid items in your hold baggage. This includes water
and other drinks, creams, sprays, pastes and gels.
Liquids, gels and aerosols are only allowed in individual containers of 100ml.
All containers must fit comfortably in one, transparent, re-sealable bag no
larger than 20cm x 20cm (eg a freezer bag).
For full details please refer to the Department of Transport website.
- On which Blue Islands routes can I use online check-in?
You may check-in online for all Blue Islands routes. You will need your passport
details when checking in for international flights.
- What happens if I check-in online and then miss my flight?
If you arrive at the departure gate less than 15 minutes before departure you are
deemed a no-show. Blue Islands will endeavour to accommodate you on the next
available flight on a standby basis, i.e. subject to availability. If there is
not an alternative flight or if it is not possible to accommodate you on the
same day then as a no-show you will not be entitled to a refund for your
original ticket. If you have checked in online and then do not intend to travel
and do not cancel your seat at least one hour prior to departure, you will lose
your ticket, and a refund will not be issued.
- Can I select my seat on board the aircraft?
Yes, you will pre-select your seat during the check-in process. Please note however
that it may occasionally be necessary to alter seat assignments at the gate due
to aircraft limitations.
- Can I change my seat after I have checked-in online and printed my boarding pass?
Once you have confirmed your seat using our online check-in, you will no longer
be able to make further seat changes.
- Can mobile phones or Blackberry’s be used to check-in online?
No, online-check does not currently support mobile devices.
- Who can use online check-in?
All passengers with the exception of:
Passengers travelling with infants
Passengers travelling with pets
Passengers who have requested special assistance
- Can a family or group check-in online at the same time?
Yes, any party of up to 9 passengers can check-in online together. If you check-in all passengers in your group, you must first have their permission in order to do so.
- Can unaccompanied Minors be checked-in online?
No, due to tight regulations unaccompanied children must be presented at the
check-in desk with completed declaration paperwork.
- What should I do if I have trouble printing my boarding pass?
If you experience trouble printing your boarding pass, proceed to the airport
within normal check-in time before your flight and the check-in desk staff will
provide you with a printed boarding pass.
- Can I check-in online if I have purchased my ticket through a Travel Agent?
Yes as long as you have your booking reference.
- Who can I contact if I experience problems with online check-in?
If we cannot answer your questions here, you can contact Blue Islands's Customer Care team on email@example.com or 01234 589 200.
- Are there special fares for children or infants?
Infants under the age of two travel for a fare of £10 per flight on all routes
providing they don't require their own seat.
- Can children travel alone on Blue Islands ?
Children may travel alone on Blue Islands. Bookings must be made through Blue Islands' Customer Care, and not through our website.
All children travelling alone, aged 8 to 11 years must be booked as an unaccompanied minor. The unaccompanied minor declaration must be completed on behalf of the child travelling prior to departure. The service ensures the child is accompanied from check-in through security to the gate, on and off the aircraft, through baggage reclaim and then handed to the nominated
parent/guardian in the arrivals hall.
Young persons aged 12 to 15 years can be booked as an unaccompanied minor at the parents'/guardians' discretion, and therefore the procedure outlined above applies.
Young persons aged 12 to 15 years may be booked to travel alone via Blue Islands' reservations or website. It is advisable that the parent/guardian notifies Blue Islands that a young person is travelling, but note the child will not be escorted through the airport.
For further information on the procedures, please contact Customer Care on 01234 589 200.
- Does Blue Islands have a preferred hotel partner?
Blue Islands has a partnership with Booking.com. Simply go to the Blueislands.com website and click on the "Hotels" tab. You will then be directed to the Blue Islands hotel site, in association with Booking.com where you can make your hotel booking. Booking.com is the largest accommodation provider with over 580,000 hotels, making the perfect hotel partner for Blue Islands.
- Who do I contact regarding hotel bookings?
For questions relating to a hotel booked via Blue Islands, please contact Booking.com directly. Booking.com's contact details can be found in the hotel booking confirmation sent to your email. In the confirmation email, you can also find a link to manage bookings online. For contact details of Booking.com, click here.
Booking.com contact details
Local number: 0203 564 6725 International (English):+44 20 3320 2609
Local charges apply to in-country telephone numbers. Extra fees may apply to international numbers.
- What does the codeshare mean?
In the case of the Blue Islands codeshare with CityJet, with multiple flights to London City every day, customers can now enjoy easy access to CityJet's huge frequency of flights across Europe from Jersey through London City Airport, simply by purchasing one ticket.
- Where can I fly using the Blue Islands codeshare with CityJet?
Fly from Jersey to Amsterdam, Antwerp, Dublin, Paris and Rotterdam via London City Airport.
- Which airline do I fly with?
All flights between Jersey and London City Airport are operated by Blue Islands, flights from London City Airport onwards are operated by CityJet (or its partner VLM some destinations), and sold with a Blue Islands flight number.
- How do I book codeshare flights?
Book tickets here on www.blueislands.com - one booking will take care of your whole trip.
- How do I check in for a codeshare flight?
Check-in is available at the airport, minimum check-in time at Jersey Airport is 30 minutes. Minimum check-in for European flights are:
Check-in opens Check-in closes Amsterdam: 2 hours 30 mins Antwerp: 2 hours 30 mins Dublin: 2 hours 30 mins Rotterdam: 2 hours 30 mins Paris: 2 hours 30 mins
You will be issued with two boarding cards. One for the first part Jersey to London City Airport and then a second for London City Airport to your chosen destination.
Online check-in is not currently available for codeshare flights, please check in at our desks in the airport.
- Do I need to check in at London City Airport?
No, once you have checked-in at your departure airport, you will be issued with two boarding passes for both parts of your journey. Upon return, you will need to check-in at the airport for the return journey.
- What is the baggage allowance?
Baggage is always free with Blue Islands, each passenger occupying a seat is permitted a 20kg allowance including hand baggage (maximum weight of 6kg) on all flights. There will be no charge for baggage on CityJet operated flights.
- What happens to my baggage when I check in for a codeshare flight?
You only need to check in your bags once and it will be automatically transferred to your final destination. You will not need to collect your baggage at London City Airport.
- How do I transfer between flights at London City Airport?
You will need to clear security, so disembark the aircraft as normal and exit through the baggage hall (you do not need to collect your baggage) and customs into arrivals. Then proceed up the escalator to security, using the boarding card for the second flight. Once you have passed security and into departures check the flight information screens for the flight number on your boarding card and make your way to the gate for your flight once it has been called.
- Are complimentary refreshments served onboard?
Yes, both Blue Islands and CityJet offer complimentary soft refreshments during the flight.
- Can I earn Bonus Blue points on codeshare flights?
Codeshare flights are not currently eligible for Bonus Blue.
- Can I change my ticket?
Yes, ticket changes are free with Blue Islands, there are no admin charges to pay for changing the name on a ticket or for a date/time change on the same route, although a fare difference may apply. For bookings made with Blue Islands we will also change the CityJet operated flight for free, again, fare difference may apply.
- How do I change my ticket?
Ticket changes can be made by contacting the Blue Islands Customer Care team on:
firstname.lastname@example.org or 01234 589 200.
- How much does it cost to change my ticket?
Ticket changes are free with Blue Islands, there are no admin charges to pay for changing the name on a ticket or for a date/time change on the same route, although a fare difference may apply.
- Why can’t I view my booking under ‘Manage Travel’?
It is not currently possible to view booked codeshare flights through the Manage Travel function.
You will receive an email confirming your booking, if you have any questions please contact the Blue Islands Customer Care team on email@example.com or 01234 589 200.
- What happens if my flight into London City Airport is delayed and I miss my connection?
If your flight is delayed and as a result you miss your connection you will be re-accommodated onto the next available flight. Appropriate care will be provided if this includes a significant wait.
- Why do some flights only have a very short connection time?
London City Airport's single terminal allows for fast transfers between aircraft, in fact it takes as little as 30 minutes.
- Some flights show a next day connection, why is that?
This provides customers the added flexibility of being able to spend time in London before connecting to their onward flight. Please note accommodation is not included.
- Why are there no flights on a Saturday?
London City has restricted hours of operation during the weekend, we do operate a Sunday evening Jersey - London City service allowing for Sunday evening connections.
- I want to start my journey in Guernsey, can I still book?
We are currently unable to offer codeshare bookings from Guernsey, via Jersey, via London City. To use this service, please book an inter-island flight to Jersey and then a separate Jersey to codeshare destination via London City.
- CityJet fly have other destinations available, why can’t I book these through the codeshare?
From launch, the codeshare allows simple connections to Amsterdam, Antwerp, Dublin, Paris and Rotterdam. We hope to be able to add more destinations soon.