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We are sorry that your luggage was delayed or damaged.
Please accept our apologies for any inconvenience this may cause you.

If your luggage is delayed

Please be assured we are doing as much as we can to get your luggage back to you as soon as possible. To assist us in this process, please advise a member of our ground handling staff immediately and submit a Property Irregularity Report (PIR).

This report will need to contain:

  • Full contact details, including where you are staying (as well as your home address) and your telephone number(s)
  • At least 5 identifiable items within your luggage
  • Any other distinguishing luggage features

We will deliver your luggage back to you and our appointed courier will be in contact to arrange this.

If we have been unable to return your checked in hold luggage to you within 24 hours, we will reimburse up to £25 per delayed bag per day, for up to 3 days (a maximum of £75 per delayed bag in total) to cover items such as toiletries and essential clothing.

Please retain your purchase receipts and send them in writing to, or to Blue Islands Customer Care, Jersey Airport, St.Peter, Jersey, JE3 7BP, within 21 days of receiving your luggage back.

You may wish to notify your insurance company as the cover held may exceed Blue Islands’ own liability.

In the unlikely event that your luggage is still missing after 21 days, it will be considered lost. Please send a copy of your PIR, booking confirmation, and a full list of contents together with the value and age of each item that was contained within the missing luggage. Where possible, please also send original receipts for the contents to:

Blue Islands Customer Care
Jersey Airport, St.Peter
Jersey, JE3 7BP

If your luggage is damaged

If your luggage is damaged during a flight, you must advise a member of the ground handling staff immediately and complete a Property Irregularity Report (PIR) before leaving the airport.

Please note: Claims for damage after luggage has been removed from the airport cannot be considered.

We will not accept responsibility for the damage or loss of parts such as wheels, zips/fastenings, straps, handles, other items that are attached to luggage, or items lost as a result of badly packed luggage.

We will not be liable for damage to unchecked luggage, unless such damage is caused by our negligence. Nor as per our Conditions of Carriage are we liable for luggage (checked or unchecked) which is prohibited, unsuitable (due to size, shape, weight, perishable etc), or items which are unacceptable as checked luggage including: items of special value; money; credit cards; jewellery; personal electronic devices; papers; documents; keys etc.

To make a claim, please provide a copy of the PIR form, together with images of the damage together with a receipt/evidence of a like for like replacement cost to:

You may wish to notify your insurance company as the cover held may exceed Blue Islands’ liability which is limited as set out in the Conditions of Carriage.


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