AT THE AIRPORT

We want your travel to be hassle-free, please ensure you have the correct identification and travel documentation for your flight and allow plenty to arrive at the airport before check-in desks close.

Travel documentation & Valid ID

Domestic flights

Passengers aged 12 or over

All passengers over 12 years of age on domestic flights must provide a suitable official photographic document to prove their identity before travel. The name on the photographic identification document must match the passenger's name exactly. Examples of suitable documents are:

A valid passport
Domestic flights only - an expired passport up to 2 years from date of expiry
Photographic driving licence (Full or Provisional are accepted)
Photographic EU or Swiss national identity card
Armed forces identity card
Police warrant card/badge
CitizenCard
Valid photographic bus pass
Airport or crew security pass

Passengers aged 11 or under

Passengers aged 11 or under may travel using a birth certificate as identification - if using a birth certificate for identification, please contact our Customer Care team to advise at least 48 hours before travel.

International flights

For all international flights all passengers will need a valid passport, including children and infants that is valid for the full duration of your trip
If you have a British passport you will need at least six months of validity when travelling in the EU.

Airport check-in times & terminal information

Airport check-in times

	Check-in opens (minutes before scheduled departure time)	Check-in closes (minutes before scheduled departure time)
Birmingham (Check-in zones B & C)	90	30
Bristol	90	30
Dublin (Terminal 1 - Check-in Area 14)	90	30
East Midlands	90	30
Exeter	90	30
Guernsey	90	45 (flights to Southampton)
Guernsey	90	30 (flights to Jersey & other services)
Jersey	90	30
Norwich	90	30
Southampton	90	30
Southampton	90	45 (flights to Guernsey)

Gate closure times

Proceed to the gate at least 30 minutes prior to departure.

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Contacting our Customer Care team today

Our Call Centre will be available between 10:00 and 16:00 today. If you need to contact us and you're travelling in the next 24 hours, please use this form.