Our transparent fares and fees explained

MEDIA STATEMENT: 14 NOVEMBER 2025

Blue Islands, the Jersey-based airline, has suspended operations with immediate effect and is considering its options.

All Blue Islands flights have been cancelled. Passengers expecting to fly should not go to the airport unless they have made alternative travel arrangements with another airline. For those with Blue Islands reservations:

For bookings made directly with Blue Islands, please contact your bank or provider of the payment card used to make the booking;
For bookings made through our codeshare partner Aurigny but travelling on a Blue Islands flight, please contact Aurigny directly – some flights may still be operating;
For bookings made through a travel agent or holiday company, please contact the company through whom you booked for advice and guidance.

“After 26 years of serving the Channel Islands, we deeply regret that Blue Islands has this evening suspended its operations,” said a spokesperson. “After very constructive dialogue with Government of Jersey in recent months, including what we understood to have been ongoing assessments of the future options, we were informed this afternoon that they are unable to provide further support. This has meant that we now need to suspend flying immediately whilst we consider the options available and how we can help our customers, staff and stakeholders.”

Our fees explained

We've created simplified transparent fares and clear fees to ensure we provide a hassle-free travel experience.

The easiest way to book your flight is online or via our app, and if you need to change your flight or choose a seat, you can also manage your booking online too.

Our Customer Care team is here to support you if something can't be done online, and to ensure special assistance is provided.

Our fares

Blue Fly

Blue Flex

We have two simple fare types, Blue Fly & Blue Plus, follow the link to find our full breakdown.

Summary:

Includes 23kg hold luggage as standard

Summary:

Includes 2 x 23kg items of hold luggage as standard, plus seat selection, no change fees and more

Find out more

Card fees

	All fare types
Personal Credit & Debit Cards	No Charge
Corporate Credit Cards	2%	From 20 November 2024 a 2% Corporate Credit Card fee will be added to the total booking value*

*The Corporate Credit card fee reflects the higher cost of processing this payment type in accordance with the Payment Services Directive (PSD2).

Change fees

For complete flexibility you can change your flight, a fare difference may apply.

	Blue Fly	Blue Plus
More than 22 days before departure	£25 per person, per flight - a fare difference may apply	Change fee included - a fare difference may apply
21 days or less before departure	£50 per person, per flight - a fare difference may apply	Change fee included - a fare difference may apply

Seating

Our aircraft board from the rear, if you're in a hurry it's best to choose a seat towards the rear of the cabin which are in a 2+2 configuration.

	Blue Fly	Blue Plus
Choose your preferred seat	From £7	Included

Name changes

You can change a passenger name in a booking, our name change fee is not per one way flight, nor will you have to pay a fare difference. Name changes can only be made via our Customer Care team.

	Blue Fly	Blue Plus
Name changes	£40	£40

Add extra hold luggage

	Blue Fly	Blue Plus
Hold luggage included as standard	1 x 23kg bag	2 x 23kg bags
Additional hold luggage (1 x 23kg)	£20	£20

Our products and fees are subject to change without notice.

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Contacting our Customer Care team today

Our Call Centre will be available between 10:00 and 16:00 today. If you need to contact us and you're travelling in the next 24 hours, please use this form.