Blue Islands Privacy Policy

Blue Islands is committed to respecting your privacy and will protect your Personal Information

Key Summary

Blue Islands is a Flybe franchise partner, seats for Blue Islands’ core scheduled flights are sold through flybe.com or through a third party. To read Flybe’s privacy policy click here.

Blue Islands will collect, process and store your Personal Information:

  • if you visit blueislands.com;
  • if you submit your Personal Information on blueislands.com;
  • if you subscribe to Blue Islands emails
  • in connection with a Blue Islands operated flight or service you have purchased;
  • if you call, email or write to Blue Islands; or
  • if you call, email or write to Flybe regarding a Blue Islands operated flight and it this communication is passed to Blue Islands
  • if you consent to take part in promotional activity for Blue Islands’ products and services

As a Flybe franchise partner, some Personal Information provided to Flybe may be processed by Blue Islands as part of its obligations to fulfil bookings on Blue Islands operated services.

To facilitate group bookings and charter activity, Blue Islands will collect, process and store your Personal Information:

  • if you make a group booking or charter booking on a Blue Islands operated flight;
  • if you make a group booking or charter booking on a Blue Islands operated flight through a third party;

Blue Islands will share your Personal Information with third party service providers that act on our behalf to provide services to us. Examples are companies that provide ground handling services at airports and Flybe to manage passenger reservations (including groups).

In addition to the Advanced Passenger Information, we may disclose Personal Information to customs and immigration authorities, border control agencies and law enforcement bodies when this is necessary to get you to your destination or is required by law. 

We use cookies, which are text files containing small amounts of information that are downloaded to your computer or mobile device. To find out more click here: Cookie Policy

This Privacy Policy explains what Personal Information we process, why we process it, how it is legal and your rights.

1. Introduction
Blue Islands Limited is registered in Alderney, no. 1344. Registered office: Century House, Victoria Street St Anne, Alderney, Channel Islands, GY9 3UF

Blue Islands is a Controller under Data Protection Law and takes your privacy seriously. The Blue Islands Privacy Policy contains important information about how we process your Personal Information and your rights.

2. What is the purpose of the Privacy Policy?
This Privacy Policy sets out the basis on which any Personal Information we collect from you, or that is provided to us by a third party, will be processed by us.

3. Contact
If you have any questions about this Privacy Policy or Personal Information that we hold about you, including any requests to exercise your rights, please contact us using the details set out below:

Controller Blue Islands Limited 
Address
Blue Islands Hanger
Forest
Le Bourg
Guernsey
GY8 0AN
Email dataprotection@blueislands.com
Telephone Number 01481 235468

4. The Personal Information we collect about you
Blue Islands will collect or store Personal Information (and Special Categories of Personal Information) about you at different points in our relationship with you:

  • when you browse or visit blueislands.com;
  • if you submit your Personal Information on blueislands.com;
  • if you subscribe to a Blue Islands email;
  • if you enter a competition;
  • if you provide feedback;
  • if you email, write or call Blue Islands;
  • if you email, write or call Flybe regarding a Blue Islands operated flight and this is passed to Blue Islands;
  • if you make a group booking or charter booking on a Blue Islands operated flight;
  • if you make a group booking or charter booking on a Blue Islands operated flight through a third party;
  • if you consent to take part in promotional activity for Blue Islands’ products and services.

As a franchisee and flight operator, if you book a Blue Islands operated service through flybe.com or a third party (for example an online travel agent or holiday company), then that third party will send us Personal Information about you that we will use to provide the flight or service.

4.1 Personal Information

Contact information Full name
Email
Address
Contact telephone number(s)
Passenger information   Full name 
Marketing information  Your preferences in receiving marketing from Blue Islands
Technical information  IP (Internet Protocol) Address, browser type and version 
Financial information  Bank Account details
Card payment details 
Advanced Passenger Information

Full name
Nationality
Date of birth
Gender (where required)
Number and type of travel document (e.g. passport or ID), its expiry date and country of issue

Images Still and video images for use in promotional activity

4.2 Special Categories of Personal Information
In addition to the above Personal Information, we also process the following types of Special Categories of Personal Information:

  • health and disability information, which you provide to us when requesting any form of passenger assistance
  • racial or ethnic origin (i.e. nationality), which you provide to us when completing your booking or providing Advanced Passenger Information

4.3 Personal Information of your Group
If you are organising a group booking directly with Blue Islands, you must have the consent from the individual group members to provide the above Personal Information (and in some cases Special Categories of Personal Information).

4.4 Data Processors 

For web hosting, management & analysis and content
For email communications Campaign Monitor: 
https://www.campaignmonitor.com/policies/#privacy-policy
Card payment processing Flybe Ltd. All card payments are processed by Flybe. To read Flybe’s privacy policy click here 
To manage passenger reservations (including groups) Flybe Ltd. All card payments are processed by Flybe. To read Flybe’s privacy policy click here 

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

5. How we use your Personal Information

Purpose

Personal information

Basis for processing

Detail

To monitor use of Blueislands.com

Technical Data

Legitimate interest

Consent
To serve content

For more information please see the Cookie Policy
To process and complete a group or charter booking Contact information

Passenger information

Financial information
Performance of contract

Legitimate interest
To collect payments and deliver relevant information
To process information regarding other passengers in your booking Contact information

Passenger information

 

Performance of contract

Legitimate interest
To complete booking process for each member of your group
To send marketing information Marketing information

Contact information
Consent Send relevant offers regarding Blue Islands services
To process your request for any form of passenger assistance Special Category of Personal Information Performance of our contract with you

Consent
To enable us to meet your specific requirements for passenger assistance, both in departing and arriving airport 
To collect and process Advance Passenger Information

Advanced Passenger Information

Legal obligation

Performance of our contract with you 

To provide the authorities in the destinations that we fly to with the relevant passport and travel information.
To promote Blue Islands and its products and services  Images  Consent To provide imagery to accompany promotional and marketing messages 

6. Marketing
Blue Islands provides you with choices about marketing that you receive from us.

For all Blue Islands email marketing communications, a Preference Centre allows you to view and make certain decisions and preferences regarding what you receive. The Preference Centre allows you to Unsubscribe at any time.

7. Profile
Blue Islands may use the Personal Information (including Technical Data) that we collect about you to serve content including services and offers that may interest you by via the website or email communications. 

Blue Islands will only send email communications to you if you have consented to receive such information. Please use the Preference Centre to manage your preferences.

8. Data Security
We use technical and organisational measures to safeguard your Personal Information. While we will use all reasonable efforts to safeguard your Personal Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Information that are transferred from you or to you via the internet.  If you have any particular concerns about your Personal Information, please contact us using the contact details provided above.

9. Data Retention
We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your Personal Information are available from us on request.

10. Your Legal Rights
You have rights, as a Data Subject, under the Data Protection Law in relation to your Personal Information.  You have the right to:

  • Request access to your Personal Information
  • Request correction of your Personal Information
  • Request erasure of your Personal Information
  • Object to processing of your Personal Information
  • Request restriction of processing your Personal Information
  • Request transfer of your Personal Information
  • Right to withdraw consent

These rights are explained in more detail below.  If you wish to exercise any of the rights set out above, please contact our Data Protection Officer using the contact details provided above.  We will respond to any rights that you want to exercise as promptly as practical, which will vary with the complexity of your request.

Your right

Description

Request access to your Personal Information

This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Information that we hold about you

You can require us to correct any mistakes in your information which we hold free of charge. 

If you would like to do this, please let us have enough information to identify you (e.g. account number, user name, registration details) and let us know the information that is incorrect and what it should be replaced with. 

Request erasure of your Personal Information

This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. 

You can ask us to erase your Personal Information where:

  • you do not believe that we need your Personal Information in order to process it for the purposes set out in this Privacy Policy;
  • if you had given us consent to process your Personal Information, you withdraw that consent and we cannot otherwise legally process your Personal Information;
  • you object to our processing and we do not have any legitimate interests that mean we can continue to process your Personal Information; or
  • your Personal Information has been processed unlawfully or has not been erased when it should have been.

Object to processing of your Personal Information

Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your Personal Information for direct marketing purposes.

In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your Personal Information.

This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:

  • if you want us to establish the Personal Information’s accuracy;
  • where our use of the Personal Information is unlawful but you do not want us to erase it;
  • where you need us to hold the Personal Information even if we no longer require it as you need it to establish, exercise or defend legal claims; or
  • you have objected to our use of your Personal Information but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your Personal Information to you or to a third party.

We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format.

This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information.

This will not affect the lawfulness of any processing carried out before you withdraw your consent. 

If you withdraw your consent, we may not be able to provide certain flights or services to you.  We will advise you if this is the case at the time you withdraw your consent.

Please be aware that there are exceptions and exemptions that apply to some of the rights, which we will apply in accordance with Data Protection Law.

Last updated 01 August 2019.