MEDIA STATEMENT: 14 NOVEMBER 2025
Blue Islands, the Jersey-based airline, has suspended operations with immediate effect and is considering its options.
All Blue Islands flights have been cancelled. Passengers expecting to fly should not go to the airport unless they have made alternative travel arrangements with another airline. For those with Blue Islands reservations:
- For bookings made directly with Blue Islands, please contact your bank or provider of the payment card used to make the booking;
- For bookings made through our codeshare partner Aurigny but travelling on a Blue Islands flight, please contact Aurigny directly – some flights may still be operating;
- For bookings made through a travel agent or holiday company, please contact the company through whom you booked for advice and guidance.
“After 26 years of serving the Channel Islands, we deeply regret that Blue Islands has this evening suspended its operations,” said a spokesperson. “After very constructive dialogue with Government of Jersey in recent months, including what we understood to have been ongoing assessments of the future options, we were informed this afternoon that they are unable to provide further support. This has meant that we now need to suspend flying immediately whilst we consider the options available and how we can help our customers, staff and stakeholders.”
Blue Islands' customer service endorsed by local survey
90% of participants rated Blue Islands as 'excellent' for customer care in the recent Jersey Consumer Council Transport Survey 2013/14. The survey was completed by 3,245 respondents and focused on usage, customer service, consumer choice, special needs and consumer priorities when travelling off-island.
Over the past 18 months, a number of initiatives have been put in place to continually improve the customer care service from Blue Islands.
Rob Veron, Managing Director, comments on the importance of customer care.
Customer care and safety are the primary priorities for all our passengers. This is evident in the growth of our Customer Care team, the introduction of our Customer Care Desk in Jersey Airport and the relocation of our call centre from Surrey to Jersey. We are delighted that our efforts and high customer care standards have been recognised in this survey. We promise to maintain these high standards and continue to evolve our services and customer care to fit our passenger needs.
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