Contacting our Customer Care team by telephone on 20 March?
We are upgrading our telephone system and our call centre will be unavailable on Monday 20 March; during this time we can assist in the following ways:
How much hold luggage is included with my booking?
Both our fare options, Blue Fly and Blue Plus, include 23kg of hold luggage as standard, customers choosing our Blue Plus fares benefit from an allowance of 2 x 23kg items of hold luggage.
If I buy a Blue Fly fare, can I add an extra item of hold luggage?
If you have a Blue Fly fare you can add an extra 23kg of hold luggage for £20, additional hold luggage can be added to your booking using Manage My Booking.
How much cabin baggage can I take on board the aircraft?
Each passenger may carry one item of cabin baggage (maximum dimensions 55 x 36 x 20cm) plus a handbag or laptop, the combined weight must not exceed 10kg.
Can I change my flight date and or time?
If you have chosen a Blue Plus fare there are no change fees when changing your flight, a fare difference may apply.
If you have chosen a Blue Fly fare, there is a £25 per person per one way flight fee to change the flight and a fare difference may apply.
Changes to your flight can be made through Manage My Booking.
Is it possible to change the name of one of the passengers listed in my booking?
You can change a passenger name in a booking, there is a simple £40 fee per name to change. Our name change fee is not per one way flight, nor will you have to pay a fare difference.
Please contact our Customer Care team to make the change to your booking.
Can I carry sport equipment as part of my hold luggage allowance?
Sporting equipment can be carried as your hold luggage allowance, for more information please click here.
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