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Enhanced wellbeing on board - fly with confidence

The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures which includes passengers wearing face masks.

You will be exempt if you have a medical reason not to wear a face mask, written medical advice will be required, please inform us at check-in. Children under 6 years old are also exempt.

This is one element of a series of enhanced wellbeing measures we have implemented which include:

  • Microbe Shield surface protection in the cabin
  • Aircraft touch point sanitation procedures
  • Cabin air is continuously replenished with fresh air every 5 - 7 minutes, the cabin may be slightly cooler than normal, therefore you may wish to have a jumper to hand
  • Seat allocation to maximise the distance between passengers in the cabin where possible.
  • Reduced contact points, with the exception of safety cards, all seat-back literature has been removed and there is no inflight service

We look forward to welcoming you on board.

More information

Privacy Policy

Blue Islands is committed to respecting your privacy and will protect your Personal Information. We care about your data, the Privacy Policy provides information to assist you to understand details of how we collect and process your personal information.

Key Summary
We only collect data that is required to provide our services to you and or required by law. Blue Islands operates scheduled flights together series and ad-hoc charter flights. Seats for Blue Islands’ flights are sold through blueislands.com or through a third party. Blue Islands will collect, process and store your Personal Information:

  • when you browse or visit blueislands.com;
  • if you submit your Personal Information on blueislands.com;
  • if you subscribe to a Blue Islands email;
  • if you enter a competition;
  • if you provide feedback;
  • if you email, write or call Blue Islands;
  • if you email, write or call a third party regarding a Blue Islands operated flight and this is passed to Blue Islands;
  • if you book a flight;
  • if you enrol in our frequent flyer loyalty scheme;
  • if you make a group booking or charter booking on a Blue Islands operated flight;
  • if you make a booking on a flight or charter flight operated by Blue Islands, that is booked through a third party
  • if you consent to take part in promotional activity for Blue Islands’ products and services.

Blue Islands will share your Personal Information with third party service providers that act on our behalf to provide services to us. Examples are companies that provide ground handling services at airports and our payment processing partner to enable you to pay for services.

In addition to the Advanced Passenger Information, we may disclose Personal Information to customs and immigration authorities, border control agencies, law enforcement bodies and other relevant authorities when this is necessary to get you to your destination or is required by law. 

We use cookies, which are text files containing small amounts of information that are downloaded to your computer or mobile device. To find out more click here: Cookie Policy

This Privacy Policy explains what Personal Information we process, why we process it, how it is legal and your rights.

  1. Introduction
    Blue Islands Limited is registered in Alderney, no. 1344. Registered office: Century House, Victoria Street St Anne, Alderney, Channel Islands, GY9 3UF

Blue Islands is a Controller under Data Protection Law and takes your privacy seriously. The Blue Islands Privacy Policy contains important information about how we process your Personal Information and your rights.

  1. What is the purpose of the Privacy Policy?
    This Privacy Policy sets out the basis on which any Personal Information we collect from you, or that is provided to us by a third party, will be processed by us.
  2. Contact
    If you have any questions about this Privacy Policy or Personal Information that we hold about you, including any requests to exercise your rights, please contact us using the details set out below:

Controller

Blue Islands Limited 

Address

Blue Islands Hanger
Forest
Le Bourg
Guernsey
GY8 0AN

Email

dataprotection@blueislands.com

Telephone Number

01481 235468

  1. The Personal Information we collect about you
    Blue Islands will collect or store Personal Information (and Special Categories of Personal Information) about you at different points in our relationship with you.

If you book a Blue Islands flight or flight operated by Blue Islands through a third party (for example an online travel agent or holiday company), then that third party will send us Personal Information about you that we will use to provide the flight or service.

4.1 Personal Information

Contact information

Full name
Email
Address
Contact telephone number(s)

Passenger information  

Full name 

Marketing information 

Your preferences in receiving marketing from Blue Islands

Technical information 

IP (Internet Protocol) Address, browser type and version 

Financial information 

Bank Account details
Card payment details 

Advanced Passenger Information

Full name
Nationality
Date of birth
Gender (where required)
Number and type of travel document (e.g. passport or ID), its expiry date and country of issue

Images

Still and video images for use in promotional activity

4.2 Special Categories of Personal Information
In addition to the above Personal Information, we also process the following types of Special Categories of Personal Information:

  • health and disability information, which you provide to us when requesting any form of passenger assistance
  • racial or ethnic origin (i.e. nationality), which you provide to us when completing your booking or providing Advanced Passenger Information

4.3 Personal Information of your Group
If you are organising a group booking directly with Blue Islands, you must have the consent from the individual group members to provide the above Personal Information (and in some cases Special Categories of Personal Information).

4.4 Data Processors 

For web hosting, management & analysis and content

AWS: 
https://aws.amazon.com/privacy/ 

Google Analytics: 
https://www.google.com/policies/privacy/

Maxmind Geo: 
https://www.maxmind.com/en/privacy_policy

Microsoft Azure:

https://privacy.microsoft.com/en-us/privacystatement

Flight booking and service delivery

 

Videcom

http://www.videcom.com/

For email communications

Campaign Monitor: 
https://www.campaignmonitor.com/policies/#privacy-policy

Card payment processing

Card payments made directly to Blue Islands are processed by:

CityPay Limited (as gateway):

https://citypay.com/company/privacy-policy.html

emerchantpay (as acquirer):

https://www.emerchantpay.com/privacy-policy/

Customer Care

Together with a dedicated in-house team, Blue Islands also employs a third party Customer Care centre, Flight Directors Limited, to read Flight Director’s privacy policy click here.

We may store or transfer some or all of your personal data in countries that are not part of the European Economic Area (the “EEA” consists of all EU member states, plus Norway, Iceland, and Liechtenstein). We will take additional steps in order to ensure that your personal data is treated just as safely and securely as it would be within the UK and under the GDPR.

  1. How we use your Personal Information

Purpose

Personal information

Basis for processing

Detail

To monitor use of Blueislands.com

Technical Data

Legitimate interest

Consent

To serve content

For more information please see the Cookie Policy

To process and complete a flight or charter booking

Contact information

Passenger information

Financial information

Performance of contract

Legitimate interest

To collect payments and deliver relevant information

To process information regarding other passengers in your booking

Contact information

Passenger information

 

Performance of contract

Legitimate interest

To complete booking process for each member of your group

To send marketing information

Marketing information

Contact information

Consent

Send relevant offers regarding Blue Islands services

To process your request for any form of passenger assistance

Special Category of Personal Information

Performance of our contract with you

Consent

To enable us to meet your specific requirements for passenger assistance, both in departing and arriving airport 

To collect and process Advance Passenger Information

Advanced Passenger Information

Legal obligation

Performance of our contract with you 

To provide the authorities in the destinations that we fly to with the relevant passport and travel information.

To promote Blue Islands and its products and services

 Images

 Consent

To provide imagery to accompany promotional and marketing messages 

  1. Marketing
    Blue Islands provides you with choices about marketing that you receive from us.

For all Blue Islands email marketing communications, a Preference Centre allows you to view and make certain decisions and preferences regarding what you receive. The Preference Centre allows you to Unsubscribe at any time.

  1. Profile
    Blue Islands may use the Personal Information (including Technical Data) that we collect about you to serve content including services and offers that may interest you by via the website or email communications. 

Blue Islands will only send email communications to you if you have consented to receive such information. Please use the Preference Centre to manage your preferences.

  1. Data Security
    We use technical and organisational measures to safeguard your Personal Information. While we will use all reasonable efforts to safeguard your Personal Information, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any Personal Information that are transferred from you or to you via the internet.  If you have any particular concerns about your Personal Information, please contact us using the contact details provided above.
  2. Data Retention
    We will only retain your Personal Information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorised use or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.

Details of retention periods for different aspects of your Personal Information are available from us on request.

  1. Your Legal Rights
    You have rights, as a Data Subject, under the Data Protection Law in relation to your Personal Information.  You have the right to:
  • Request access to your Personal Information
  • Request correction of your Personal Information
  • Request erasure of your Personal Information
  • Object to processing of your Personal Information
  • Request restriction of processing your Personal Information
  • Request transfer of your Personal Information
  • Right to withdraw consent

These rights are explained in more detail below.  If you wish to exercise any of the rights set out above, please contact our Data Protection Officer using the contact details provided above.  We will respond to any rights that you want to exercise as promptly as practical, which will vary with the complexity of your request.

Your right

Description

Request access to your Personal Information

This enables you to receive a copy of the Personal Information we hold about you and to check that we are lawfully processing it.

Request correction of the Personal Information that we hold about you

You can require us to correct any mistakes in your information which we hold free of charge. 

If you would like to do this, please let us have enough information to identify you (e.g. account number, user name, registration details) and let us know the information that is incorrect and what it should be replaced with. 

Request erasure of your Personal Information

This enables you to ask us to delete or remove Personal Information where there is no good reason for us continuing to process it. 

You can ask us to erase your Personal Information where:

·       you do not believe that we need your Personal Information in order to process it for the purposes set out in this Privacy Policy;

·       if you had given us consent to process your Personal Information, you withdraw that consent and we cannot otherwise legally process your Personal Information;

·       you object to our processing and we do not have any legitimate interests that mean we can continue to process your Personal Information; or

·       your Personal Information has been processed unlawfully or has not been erased when it should have been.

Object to processing of your Personal Information

Where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms.

You also have the right to object where we are processing your Personal Information for direct marketing purposes.

In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms. 

Request restriction of processing of your Personal Information.

This enables you to ask us to suspend the processing of your Personal Information in the following scenarios:

·       if you want us to establish the Personal Information’s accuracy;

·       where our use of the Personal Information is unlawful but you do not want us to erase it;

·       where you need us to hold the Personal Information even if we no longer require it as you need it to establish, exercise or defend legal claims; or

·       you have objected to our use of your Personal Information but we need to verify whether we have overriding legitimate grounds to use it. 

Request the transfer of your Personal Information to you or to a third party.

We will provide to you, or a third party you have chosen, your Personal Information in a structured, commonly used, machine-readable format.

This right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your Personal Information.

This will not affect the lawfulness of any processing carried out before you withdraw your consent. 

If you withdraw your consent, we may not be able to provide certain flights or services to you.  We will advise you if this is the case at the time you withdraw your consent.

Please be aware that there are exceptions and exemptions that apply to some of the rights, which we will apply in accordance with Data Protection Law.

Last updated 08 July 2020.

 

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