Contacting our Customer Care team by telephone on 20 March?
We are upgrading our telephone system and our call centre will be unavailable on Monday 20 March; during this time we can assist in the following ways:
We want to everyone to have an enjoyable and comfortable flight. Whether it’s reduced mobility, visual impairment or whatever your needs, if you need assistance of any kind please let us know.
We pass the information you provide to our airport representatives to ensure you they provide the assistance you require.
We ask that you tell us at least 48 hours before your scheduled departure, however we recommend that you inform us at the time of booking.
Often the services vary by airport therefore you may wish to contact the airports you will be using to find out more, contact details of the airports we serve can be found here.
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