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Temporary Customer Care Call Centre opening hours:

28-31 May

11:00 - 16:00

If you need to contact us, the quickest way is to submit your query using this form.

For our latest live departure times see

We want to everyone to have an enjoyable and comfortable flight. Whether it’s reduced mobility, visual impairment or whatever your needs, if you need assistance of any kind please let us know. 

We pass the information you provide to our airport representatives to ensure you they provide the assistance you require.

We ask that you tell us at least 48 hours before your scheduled departure, however we recommend that you inform us at the time of booking.

Often the services vary by airport therefore you may wish to contact the airports you will be using to find out more, contact details of the airports we serve can be found here.


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