CUSTOMER CARE CONTACT CENTRE
Our Customer Care team is available to provide support and answer your questions or queries, our phone lines are currently open at the following times:
If you need to contact us, the quickest way is to submit your query using this form.
If you need to contact us and you're travelling in the next 24 hours, please use this form.
For our latest live departure times see https://www.blueislands.com/live
We want your travel to be hassle-free, please ensure you have the correct identification and travel documentation for your flight and allow plenty to arrive at the airport before check-in desks close.
Travel documentation & Valid ID
All passengers over 12 years of age on domestic flights must provide a suitable official photographic document to prove their identity before travel. The name on the photographic identification document must match the passenger's name exactly. Examples of suitable documents are:
Passengers aged 11 or under may travel using a birth certificate as identification - if using a birth certificate for identification, please contact our Customer Care team to advise at least 48 hours before travel.
Airport check-in times & terminal information
Check-in opens |
Check-in closes (minutes before scheduled departure time) |
|
Birmingham (Check-in zones B & C) | 90 | 30 |
Bristol | 90 | 30 |
Dublin (Terminal 1 - Check-in Area 14) | 90 | 30 |
East Midlands | 90 | 30 |
Exeter | 90 | 30 |
Guernsey | 90 | 45 (flights to Southampton) |
30 (flights to Jersey & other services) | ||
Jersey | 90 | 30 |
Norwich | 90 | 30 |
Southampton |
90 | 30 |
45 (flights to Guernsey) |
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