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We want your travel to be hassle-free, please ensure you have the correct identification and travel documentation for your flight and allow plenty to arrive at the airport before check-in desks close.

Travel documentation & Valid ID

Passengers aged 12 or over

All passengers over 12 years of age on domestic flights must provide a suitable official photographic document to prove their identity before travel. The name on the photographic identification document must match the passenger's name exactly. Examples of suitable documents are:

  • A valid passport
  • Domestic flights only - an expired passport up to 2 years from date of expiry
  • Photographic driving licence (Full or Provisional are accepted)
  • Photographic EU or Swiss national identity card
  • Armed forces identity card
  • Police warrant card/badge
  • CitizenCard
  • Valid photographic bus pass
  • Airport or crew security pass
Passengers aged 11 or under

Passengers aged 11 or under may travel using a birth certificate as identification - if using a birth certificate for identification, please contact our Customer Care team to advise at least 48 hours before travel.

  • For all international flights all passengers will need a valid passport, including children and infants that is valid for the full duration of your trip
  • If you have a British passport you will need at least six months of validity when travelling in the EU.

Airport check-in times & terminal information


Check-in opens
(minutes before scheduled departure time)

Check-in closes
(minutes before scheduled departure time)
Birmingham (Check-in zones B & C) 90  30
Bristol 90 30
Dublin (Terminal 1 - Check-in Area 14) 90 30
East Midlands 90 30
Exeter 90 30
Guernsey 90 45 (flights to Southampton)
30 (flights to Jersey & other services)
Jersey 90 30
Norwich 90 30
90 30
45 (flights to Guernsey)


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