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CUSTOMER CARE CONTACT CENTRE | 17-21 JUNE

Our Customer Care team is available to provide support and answer your questions or queries, however, our telephone lines are temporarily closed due to team sickness.

You can amend existing reservations, see live flight information, and search our frequently asked questions via the website.

Most questions or queries can usually be answered through our Help Centre

The quickest and easiest way to contact us is by submitting the relevant form below, we will prioritise your request if you are due to travel in the next 24 hours.

General enquiries

If you need to contact us, the quickest way is to submit your query using this form.

Travelling in the next 24 hours?

If you need to contact us and you're travelling in the next 24 hours, please use this form.

For our latest live departure times see https://www.blueislands.com/live

We want your travel to be hassle-free, please ensure you have the correct identification and travel documentation for your flight and allow plenty to arrive at the airport before check-in desks close.

Travel documentation & Valid ID

Passengers aged 12 or over

All passengers over 12 years of age on domestic flights must provide a suitable official photographic document to prove their identity before travel. The name on the photographic identification document must match the passenger's name exactly. Examples of suitable documents are:

  • A valid passport
  • Domestic flights only - an expired passport up to 2 years from date of expiry
  • Photographic driving licence (Full or Provisional are accepted)
  • Photographic EU or Swiss national identity card
  • Armed forces identity card
  • Police warrant card/badge
  • CitizenCard
  • Valid photographic bus pass
  • Airport or crew security pass
Passengers aged 11 or under

Passengers aged 11 or under may travel using a birth certificate as identification - if using a birth certificate for identification, please contact our Customer Care team to advise at least 48 hours before travel.

  • For all international flights all passengers will need a valid passport, including children and infants that is valid for the full duration of your trip
  • If you have a British passport you will need at least six months of validity when travelling in the EU.

Airport check-in times & terminal information

 

Check-in opens
(minutes before scheduled departure time)

Check-in closes
(minutes before scheduled departure time)
Birmingham (Check-in zones B & C) 90  30
Bristol 90 30
Dublin (Terminal 1 - Check-in Area 14) 90 30
East Midlands 90 30
Exeter 90 30
Guernsey 90 45 (flights to Southampton)
30 (flights to Jersey & other services)
Jersey 90 30
Norwich 90 30
Southampton
90 30
45 (flights to Guernsey)

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