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Temporary Customer Care Call Centre opening hours:

28-31 May

11:00 - 16:00

If you need to contact us, the quickest way is to submit your query using this form.

For our latest live departure times see

We’re sorry your flight has been disrupted and apologise for the inconvenience this will be causing you. We will do all we can to keep you informed about your flight status, if the flight is cancelled we will offer you alternative options to get you to your destination.

PLEASE NOTE: If you choose to make your own alternative travel arrangements, please be aware costs will not be covered by Blue Islands.

What to do next

UK OR EUROPE TO GUERNSEY OR JERSEY - Flights delayed for over 5 hours, cancelled or diverted

If you wish to continue with your journey we will get you to your destination on your original booking at the earliest opportunity.

If you no longer wish to travel, please contact our Customer Care team via the contact form. If you opt for a refund, please be aware you will not be able to claim back the difference if you book a more expensive ticket to your destination. In such cases, we suggest contacting your travel insurance provider. You would not be eligible for any accommodation, meals/refreshments, or ground transport provided.

If you are part way through your journey or you have a through ticket with Blue Islands to an onward destination, and you do not wish to continue to your final destination, we will ensure that you are returned to your original departure airport at the earliest opportunity. Please make yourself known to our airport representatives.


We will prioritise helping passengers who require special assistance and those travelling with them, those travelling with children and unaccompanied youths.

If your flight is part of a package holiday, and you need to rebook your entire trip, this must be arranged with your tour operator. If you wish to continue your travel at the earliest opportunity our airport representative will be able to assist.

Travel agent bookings may not receive email/SMS notifications as your contact information may not be available to us.

If you have been denied boarding, we will offer you an alternative flight as soon as possible, or at a later date that suits you. If you want to fly as soon as possible, we will look after you while you wait. If you don’t want a new flight, you are entitled to a refund of all parts of the ticket you haven’t used.

Travelling on to a connecting flight with a through booking?

If disruption has resulted in you being unable to make your connecting flight operated by Blue Islands or one of our codeshare partners (where there is one booking for the entire journey), please notify our ground handling partners at the connecting airport who will rebook you on to the next available flight.

If the rebooked flight is the next day, hotel accommodation will be provided at the connecting airport before onward travel to your final destination. In this event you will be able to retrieve any luggage that has been checked through.

You may be able to amend your existing flights through our website without incurring change fees or fare difference charges, although this may not always be possible. When this option is available, we will advise you through our airport representatives, and/or via email and SMS notifications to the contact information in your booking. If you choose to make a separate new booking, this will not be eligible for reimbursement.

Your contact information may not be available to us if your flight is booked through a travel agent.

To submit your claim, please email or write to us:

  • Blue Islands Customer Care, Jersey Airport, St.Peter, Jersey, JE3 7BP

Looking after you

Depending on the forecast length of delay, we will offer

  • Reasonable meals and refreshments in relation to the waiting time, often provided as vouchers
  • A means for you to communicate – please contact our airport representatives if you need assistance
  • Accommodation if delayed overnight, usually in a nearby hotel, plus transport from and to the airport. If the airport is near your home, family or friends, we will provide transport to and from that address

The above may not be provided if they could cause a further delay.


✓ Keep costs down as much as possible when buying food and drink, accommodation, or transport
✓ Keep detailed, itemised receipts for expenses incurred (credit card machine receipts alone will not be considered)
x We will not cover excessive expenses in relation to accommodation and meals
x Chargeable Wi-Fi connections and alcohol are not reimbursable


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