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Enhanced wellbeing - fly with confidence

The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures which includes passengers wearing face masks.

You will be exempt if you have a medical reason not to wear a face mask, written medical advice will be required, please inform us at check-in. Children under 6 years old are also exempt.

This is one element of a series of enhanced wellbeing measures we have implemented which include:

  • Microbe Shield surface protection in the cabin
  • Aircraft touch point sanitation procedures
  • Cabin air is continuously replenished with fresh air every 5 - 7 minutes, the cabin may be slightly cooler than normal, therefore you may wish to have a jumper to hand
  • Seat allocation to maximise the distance between passengers in the cabin where possible.
  • Reduced contact points, with the exception of safety cards, all seat-back literature has been removed and there is no inflight service

We look forward to welcoming you on board.

More information

NOTIFICATION OF TRAVEL

If you are flying to Guernsey or Jersey, please read the following pre-departure information.

Guernsey:

If using same day return business travel enabled by the Business Tunnels scheme you are required to notify the States of Guernsey at least seven days prior to travel.

Notification must be given to the States of Guernsey Population Management Office by:

For normal travellers the 14-day quarantine for travel to Guernsey remains, until 01 September at the earliest.

Jersey:

For entry into Jersey, a pre-departure registration form must be completed before arrival and you must disclose all countries visited within 14 days of your arrival. Visitors have a choice to either undergo a PCR test upon arrival into Jersey or self-quarantine for 14 days. Further details can be found here: https://www.jersey.com/covid-19-information

Blue Islands

Blue Islands' customer service endorsed by local survey

90% of participants rated Blue Islands as 'excellent' for customer care in the recent Jersey Consumer Council Transport Survey 2013/14. The survey was completed by 3,245 respondents and focused on usage, customer service, consumer choice, special needs and consumer priorities when travelling off-island.

Over the past 18 months, a number of initiatives have been put in place to continually improve the customer care service from Blue Islands.

Rob Veron, Managing Director, comments on the importance of customer care.

Customer care and safety are the primary priorities for all our passengers. This is evident in the growth of our Customer Care team, the introduction of our Customer Care Desk in Jersey Airport and the relocation of our call centre from Surrey to Jersey. We are delighted that our efforts and high customer care standards have been recognised in this survey. We promise to maintain these high standards and continue to evolve our services and customer care to fit our passenger needs.

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