90% of participants rated Blue Islands as 'excellent' for customer care in the recent Jersey Consumer Council Transport Survey 2013/14. The survey was completed by 3,245 respondents and focused on usage, customer service, consumer choice, special needs and consumer priorities when travelling off-island.
Over the past 18 months, a number of initiatives have been put in place to continually improve the customer care service from Blue Islands.
Rob Veron, Managing Director, comments on the importance of customer care.
Customer care and safety are the primary priorities for all our passengers. This is evident in the growth of our Customer Care team, the introduction of our Customer Care Desk in Jersey Airport and the relocation of our call centre from Surrey to Jersey. We are delighted that our efforts and high customer care standards have been recognised in this survey. We promise to maintain these high standards and continue to evolve our services and customer care to fit our passenger needs.
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