⚠ IMPORTANT UPDATE - New requirements for travel from Jersey
Fully vaccinated adults and accompanying children aged 5+ will be required to present a negative PCR test before travelling and complete your States of Guernsey travel tracker. If you are not fully vaccinated, or are unable to meet the pre-travel PCR testing requirements, you will be a Category 4 arrival and required to self-isolate for 14 days.
Passengers who are not fully vaccinated will be subject to Category requirements based on the regional classification below.
Everyone travelling to Guernsey is required to complete a travel tracker prior to arrival in Guernsey:
Everyone travelling to Jersey, aged 11 or over, is required to complete an online registration form within 48 hours before departure.
The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures which includes all customers aged 11 and above wearing face masks.
There is an exemption to the requirement for a face covering for customers with medical grounds, such as respiratory difficulties. If you meet the exemption requirements, you may be asked to present supporting government documentation
This is one element of a series of enhanced wellbeing measures we have implemented which include:
We look forward to welcoming you on board.
Blue Islands' customer service endorsed by local survey
90% of participants rated Blue Islands as 'excellent' for customer care in the recent Jersey Consumer Council Transport Survey 2013/14. The survey was completed by 3,245 respondents and focused on usage, customer service, consumer choice, special needs and consumer priorities when travelling off-island.
Over the past 18 months, a number of initiatives have been put in place to continually improve the customer care service from Blue Islands.
Rob Veron, Managing Director, comments on the importance of customer care.
Customer care and safety are the primary priorities for all our passengers. This is evident in the growth of our Customer Care team, the introduction of our Customer Care Desk in Jersey Airport and the relocation of our call centre from Surrey to Jersey. We are delighted that our efforts and high customer care standards have been recognised in this survey. We promise to maintain these high standards and continue to evolve our services and customer care to fit our passenger needs.
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