In accordance with the latest advice from the States of Guernsey and Government of Jersey if you are flying to Guernsey or Jersey, please read the following pre-departure information.
From Friday 20 November, all passengers arriving into Jersey from Green, Amber and Red regions of the UK will require triple PCR tests on Days 0, 5 and 10:
The three-band system also applies to countries and regions outside of the UK. An updated list by region can be found here: countries and regions are risk assessed.
Passengers are required to disclose their travel history for the 14 days prior to arrival in Jersey, including country of departure, and any other countries or regions visited or will have visited in this 14-day period.
Everyone planning to travel to Jersey is required to complete an online registration form within 48 hours before departure.
If you have any questions you can call the Blue Islands Customer Care team on:
01234 589 200
The States of Guernsey has issued new travel restrictions, if you are planning to travel to the island on or after 14 January 2021, your journey must be for essential reasons. This means you need to apply for an Essential Travel Permit which you can do by going to https://covid19.gov.gg/guidance/travel/essential-travel. Without this permit you may be denied entry, and may be prosecuted and fined up to £10,000.
General advice for travel to Guernsey can be found here www.gov.gg/coronavirus, alternatively, please call the States of Guernsey Covid non-clinical helpline on 01481 717118.
The continued safety and wellbeing of our passengers and crew is always our highest priority which is why we have implemented enhanced wellbeing measures which includes all customers aged 11 and above wearing face masks.
There is an exemption to the requirement for a face covering for customers with medical grounds, such as respiratory difficulties. If you meet the exemption requirements, you may be asked to present supporting government documentation
This is one element of a series of enhanced wellbeing measures we have implemented which include:
We look forward to welcoming you on board.
Blue Islands' customer service endorsed by local survey
90% of participants rated Blue Islands as 'excellent' for customer care in the recent Jersey Consumer Council Transport Survey 2013/14. The survey was completed by 3,245 respondents and focused on usage, customer service, consumer choice, special needs and consumer priorities when travelling off-island.
Over the past 18 months, a number of initiatives have been put in place to continually improve the customer care service from Blue Islands.
Rob Veron, Managing Director, comments on the importance of customer care.
Customer care and safety are the primary priorities for all our passengers. This is evident in the growth of our Customer Care team, the introduction of our Customer Care Desk in Jersey Airport and the relocation of our call centre from Surrey to Jersey. We are delighted that our efforts and high customer care standards have been recognised in this survey. We promise to maintain these high standards and continue to evolve our services and customer care to fit our passenger needs.
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