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CUSTOMER CARE CONTACT CENTRE | 17-21 JUNE

Our Customer Care team is available to provide support and answer your questions or queries, however, our telephone lines are temporarily closed due to team sickness.

You can amend existing reservations, see live flight information, and search our frequently asked questions via the website.

Most questions or queries can usually be answered through our Help Centre

The quickest and easiest way to contact us is by submitting the relevant form below, we will prioritise your request if you are due to travel in the next 24 hours.

General enquiries

If you need to contact us, the quickest way is to submit your query using this form.

Travelling in the next 24 hours?

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For our latest live departure times see https://www.blueislands.com/live

Blue Islands most punctual UK airline 2023

Blue Islands the most punctual UK airline in 2023

Blue Islands was the most punctual UK airline in 2023, based on data from OAG, the leading data platform for the travel industry.  

Rob Veron, Blue Islands CEO said, “We’re proud to provide reliable year-round regional connectivity for the Channel Islands and play our part in ensuring the islands’ socio-economic wellbeing. This result is testament to the dedication and continued efforts of our amazing team.” 

78.4% of the 9,036 Blue Islands flights tracked by OAG during 2023 arrived on time* and includes any weather-related delays and cancellations. Virgin Atlantic (75.6%) and Loganair (70.9%) were placed second and third respectively from a total of nine UK airlines.  

Rob added, “Safe and reliable on-time connectivity is a complex task; bringing together many elements, systems and entities for each flight. This is a particularly pleasing result given the data includes any weather-related disruption. While we can manage many of the factors affecting our on-time performance, there are many that are out of our control, particularly here in the islands.  

On-time performance is defined by OAG as a flight arriving within 15 minutes of its scheduled time – a standard measure within the airline industry, and includes the large range of variable factors which can affect operations such as weather.

 

2023

A15 min OTP

Flights

Blue Islands

78.4%

9,036

Virgin Atlantic

75.6%

24,628

Loganair

70.9%

50,643

Jet2

70.3%

99,410

Eastern Airways

69.5%

6,547

Aurigny

66.7%

12,641

Wizz Air UK

63.8%

24,277

easyJet

63.2%

544,201

British Airways

60.7%

299,711

 

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